Frequently Asked Questions
I live outside Ontario. Can I still be seen at your clinic?
Yes, in many cases. Your doctor will need to send us a referral, and there may be extra steps for approval and payment coverage from your home province. Contact your provincial health plan to ask about out-of-province coverage before your visit.
I live outside Canada. Can I be treated here?
International patients can request care through UHN's International Patient Program. There are costs involved, since care for non-residents is not covered by OHIP.
What is a clinical trial, and could one help me?
A clinical trial is a research study that evaluates new treatments (such as new medications or combinations of therapies) or helps researchers better understand cancer, including the genetic changes that drive it (translational research). Participating in a clinical trial may provide access to promising new treatments that are not yet widely available. Not everyone is eligible for every clinical trial, as each study has specific requirements based on factors such as your type of cancer, your overall health, and any treatments you have already received. Your care team will determine whether a clinical trial may be an appropriate option for you. While we actively offer clinical trials whenever possible, there may not always be a suitable trial available at the time of your consultation.
How soon will I start treatment?
It depends on your diagnosis and the treatment you need. Your team will explain your timeline at your first visit and tell you exactly what the next step is before you leave. If you ever feel unsure about what is happening next, ask keeping you informed is part of our job.
Who do I call if I have questions between appointments?
If you have questions or concerns between appointments, you can contact our Nursing Triage Line. Leave a message, and a nurse will return your call within 24 hours. If you are experiencing a medical emergency, call 911 or go to your nearest Emergency Department immediately.
Monday to Friday from 9:00 a.m. to 4:00 p.m., at 416-946-2868 (Option 2).
After 5:00 p.m., on weekends, or on statutory holidays, please call 1-877-681-3057. Please note that this is a non-emergency line.