At UHN, we strive to deliver Compassionate Care & Caring. Learn more about the services and supports that are available to you throughout your journey.
Our UHN programs and services are among the most advanced in the world. We have grouped our physicians,
staff, services and resources into 10 medical programs to meet the needs of our patients and help us make
the most of our resources.
At the heart of everything we do at UHN are our Healthcare Professionals. Refer a patient to one of our 12 medical programs. Learn more about the resources and opportunities available for professional growth.
University Health Network has grown to be one of the largest research and teaching hospital networks in Canada - pioneers in improving the lives of patients. Our long history of health professions education at Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals has consistently advanced the science of education.
University Health Network is a health care and medical research organization in
Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international
source for discovery, education and patient care.
Being touched by illness affects us in different ways. Many people want to give back to the community
and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one
of our experts for an interview. It's also the place to find UHN media policies and catch up on our news stories, videos, media releases,
podcasts and more.
UHN's Integrated Care Program is changing the way care is delivered and experienced in Ontario and beyond.
This program supports a number of models that wrap care around our patients and makes it easier to communicate and coordinate care plans. Through this program, patients have:
Critical to the patient experience is the connection with an Integrated Care (IC) Lead whose role is to bring all care providers (e.g., hospital, homecare, primary care, etc.) together and ensure continuity of care, including helping patients get home as soon as possible and stay there.
In other words, IC removes the barriers and burdens associated with navigating and coordinating care for patients, and creates much-needed capacity via:
This in turn addresses the surgical and clinical care backlog, reduces hallway health care, and provides opportunities to modernize home and community care in a scalable and sustainable way.
To put it simply, the Integrated Care model frees up beds, clinician time, and keeps patients, as much as possible, at home and in their communities.
Our approach is led by patients and what they want, follows international integrated care best practices, and will continue to be designed by patients to support the following:
One consistent care team with a primary point of contact
One Digital Record
One story to tell, enabled by a shared digital record
One Number to Call
One 24/7 phone line available to patients and caregivers
One Integrated Fund
One integrated fund to allow for flexibility for patients when and where needed
Focus on patient & caregiver needs.
Support care provider satisfaction & quality of work life.
Care model as driver of the integrated funding model.
Co-design and commitment to meet key metrics.
Integrated CareGuiding Principles
Digitally enabling connected care.
Ensure sustainability and scalability.
Provide equitable care.
Shared accountability & transparency.
The success of the IC Program stems from UHN's investment in people and systems. We want an integrated care experience to be the standard of care for all individuals. Through partnerships, we bring together programs, providers and services to create new models of care. Each model of care is rooted in providing safe and high-quality care using proven protocols, while responding to the unique needs of each patient's medical and personal circumstances.
At UHN alone, we currently support thousands of patients annually with our growing list of IC pathways:
We are expanding rapidly across UHN in FY 2023/24 and FY 2024/25 and work in partnership with Ontario Health (OH) Toronto Region, VHA Home HealthCare and partners, and other service providers and stakeholders across the GTA.
In addition to our efforts to support patients seeking care at UHN, we are also leading efforts beyond our walls to advance the ability for individuals in Ontario and beyond to benefit from an integrated care experience. Early efforts are already being leveraged across the Toronto region in leading demonstration projects for CHF and Diabetes as well as in addressing population health needs for older adults through our work with the NORC Innovation Centre. These efforts are being delivered and spread more broadly by our UHN Connected Care team.
For more information, please email firstname.lastname@example.org.
I would like to thank you for your help during this difficult time. You were both knowledgeable and helpful with your advice and guidance in helping me navigate the difficulties that I encountered during my healing.
All patients should have an integrated care experience, one that puts you and your caregivers first and includes you in the care planning so that your care is seamless and customized to your needs.
UHN is leading efforts to ensure all individuals can have an integrated care experience as a standard of care. We do this work within our hospital walls but also across the GTA, Ontario and beyond.
Specifically, if you are a UHN patient, our Integrated Care promise to you is to: keep working until we achieve the highest patient satisfaction, deliver the best health outcomes and continue to create possibilities that allow you to stay at home or in your community as much as possible.
This program will continue to grow and improve with learning and feedback. Currently, if you are enrolled in this program, you will receive proven support as early as possible including pre-surgery or first visit to one of our sites.
Critical to delivering the best care experience is to connect you with an Integrated Care Lead (IC Lead). Your IC Lead will support you and your caregivers as a primary point of contact and will help coordinate services and supports, including primary care, home and community care, in partnership with trusted care providers from the community. Home care is a large part of the care needs required by patients leaving the hospital and as such we are growing UHN@Home to build out our dedicated and specially trained team.
Being enrolled in the Integrated Care program you will benefit from having one:
Your designated care team will work with you:
[My IC Lead] displayed a remarkable level of empathy and understanding towards my father's needs. She took the time to listen attentively to his concerns, ensuring that he felt heard and supported throughout the entire process.