We know the service delays that have been caused by COVID-19 have led to anxiety for some patients and their families. We thank you for your ongoing patience and cooperation.
As we start to resume these activities, we need to ensure we have the ability to maintain:
- proper physical distancing inside UHN spaces
- a safe supply of essential drugs
- a safe supply of personal protective equipment (PPE) for staff, patients and essential care partners.
While we plan for service reintroduction, we are also planning for the potential of a second wave of COVID-19. It is possible that we may experience service interruptions again in the future if COVID-19 resurges.
As UHN begins increasing on-site services, in-person appointments will be offered to patients when it is considered safe and necessary.
To continue to allow for physical distancing in UHN spaces, and to reduce the amount of people inside our hospitals, UHN will continue to offer
virtual visits when safe and appropriate to do so.
Your care team will talk with you about what type of care may be right for you. Learn more about
virtual care at UHN.
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University Avenue
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Staff access only; badge access after 11:00 pm
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Patients with after-hours imaging appointments: please buzz in
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Elizabeth Street
- 6:00 am – 11:00 pm; badge access only after-hours
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Gerrard Street
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Dialysis patients only: 6:00 am – 11:00 pm
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MaRS/TGH connection
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Peter Munk Parking Garage
- Monday to Friday: 6:00 am – 11:00 pm
No entry to the hospital. Exit to the street and enter the hospital through an approved entrance. - Pedestrian door is locked at 11:00 pm; please retrieve your vehicle before that time
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After 11:00 pm: Use the Elizabeth Street parking garage
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University Centre
- Elm Street entrance open (University closed)
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Other Toronto Rehab sites
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Leonard Street
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Staff only: 7:00 am – 7:00 pm; badge access only after-hours and weekends
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Nassau Street
- Monday to Friday: 6:00 am – 9:00 pm
- Weekends: 7:00 am – 9:00 pm
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Bathurst Street
- Monday to Friday: 6:00 am – 9:00 pm
- Weekends: 7:00 am – 9:00 pm
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Krembil Discovery Tower (60 Leonard Avenue)
- 6:00 am – 10:00 pm; after-hours access unchanged
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TW/Krembil connection
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University Avenue
- Monday to Friday: 7:00 am – 6:00 pm
- After-hours & Weekends: Badge access only
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Murray Street
- Ambulatory Waiting Area sliding door: Open all-hours
- Revolving doors: Closed for construction — Friday, June 19 at 6:00 pm to Thursday, July 2 at 6:00 am
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Mt. Sinai/PM connection
Everyone entering UHN is being screened for symptoms of COVID-19, recent travel outside of Canada, and close contact with people who have COVID-19.
Please answer the questions of our entrance screeners honestly. If you do not "pass" the screening, it does not mean you won't be allowed to enter. Screening staff will talk to you about taking extra precautions to keep you, other patients, and our staff safe.
Everyone must also clean their hands using the hand sanitizer provider, and put on a mask.
Please do not come to the hospital for a clinic appointment, test or other procedure if you have any of the following symptoms:
- Fever, chills or headache
- New or worsening cough
- Shortness of breath, difficulty breathing, sore throat or difficulty swallowing
- Runny nose, or stuffy nose without another cause (e.g., allergies)
- Nausea/vomiting, diarrhea, stomach pain
- Decrease/loss of taste or smell
- Unexplained fatigue, malaise, muscle aches
- Eye pain or pink eye
If your symptoms change, or if you have any additional questions, please call your clinic directly. If you experience severe symptoms, please call 911 or go to your nearest hospital emergency room.
- When you care provider calls you to confirm your appointment, they will provide you with an arrival time.
- Please do not try to enter the hospital more than 15 minutes before this arrival time, unless you are required to complete blood work in advance of your appointment.
- Please be aware that screening at the doors will take extra time.
- If you arrive early, please wait outside in an area where you can physically distance from others, such as in your vehicle or in an open public space. Please do not stand close to our entrance doors, as this may impact staff and patients who need to enter safely.
- Everyone must wear a mask while inside UHN, with the exception of people staying on inpatient units. This helps reduce the spread of COVID-19.
- Masks are provided at each entrance. If you are already wearing a mask when you arrive, screeners will check to be sure it meets certain safety standards.
- Masks that have exhale vents or valves will not be approved. Such masks do not prevent your germs from spreading to others.
- Please make sure your mask covers your nose and mouth at all times. Only remove it if you must eat or drink, or at the request of your care team.
UHN has implemented measures at all sites to encourage physical distancing which requires accommodating a distance of at least 2 metres between patients, visitors and staff.
Please follow the guidelines and signs at all our sites to help support this safety measure.
These include:
Waiting Rooms — signs posted and roping off every other chair in waiting rooms if available; more signs for lining up, checking in and waiting safely
Hallways — signs and markers asking you to "walk on the right"
Elevators — signs showing how many people are permitted in each elevator
Line-ups — tape or markers on the floor to show you how far apart to stand
Food Courts — seating is still closed but vendors are open
Public Seating — limited seating is available but we encourage people not to use public seating areas, unless needed
