Before contacting Patient Relations, please speak to your health care team. Remember: It's your right to ask questions and express concerns about your or a loved one's care. Your health care team may be able to act on your concerns and answer any health care related questions right away. If speaking with your team does not resolve an issue, please feel free to contact us.
We check emails and voicemails regularly, between the hours of 8:30 AM and 4:00 PM, Monday to Friday. Our department is closed on weekends and statutory holidays. We try our best to respond to everyone as soon as possible, usually within 2 working days. During very busy times, it may take a little longer. Thank you in advance for your patience.
Visiting our Frequently Asked Questions tab may help you find an answer to a question more quickly, for example, how to access your health records. If you have a question about a hospital bill, please visit the Accounts Receivable web page.
Ways to contact us:
By email
patientrelations@uhn.ca
Using email is best. It allows you the time to explain your question or concern clearly. We can also make sure we have accurate details and correct spelling of names.
By phone
416 340 4907
If email is not possible, please call and leave a voicemail. Please remember to provide your name and phone number slowly and clearly so we know how to reach you.
By mail
Patient Relations
University Health Network
200 Elizabeth Street
Toronto, ON M5G 2C4
