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Volunteer Roles

Our greatest need for volunteers is during business hours: Monday to Friday from 8:00 am to 4:00 pm.
There are limited opportunities available in the evenings and on the weekends.
Note: The following list is by no means exhaustive of the volunteer roles across UHN. As well, some volunteer roles are specific to a particular UHN site and do not exist at all sites.

**The list below serves only as an example of the types of volunteer roles at each of the sites, NOT what is currently available.**


Princess Margaret Hospital
(610 University Ave)
  • Administrative Support
  • Navigator
  • Clinical Support
  • Care & Connect
  • IPAC Hand Hygiene Auditor
Toronto General Hospital
(200 Elizabeth St)
  • Administrative Support
  • Navigator
  • Nutrition Patient Tray Auditor
  • Clinical Support
  • Waiting Room Support
  • IPAC Hand Hygiene Auditor
Toronto Western Hospital
(399 Bathurst St)
  • Administrative Support
  • Navigator
  • Clinical Support
  • Patient Visitor
  • IPAC Hand Hygiene Auditor
Toronto Rehabilitation Institute
University Centre

(550 Univerity Ave)
  • Administrative Support
  • Navigator
  • Clinical Support
  • Patient Visitor
  • IPAC Hand Hygiene Auditor
Toronto Rehabilitation Institute
Bickle Centre

(130 Dunn Ave)
  • Patient Wellness Program Support
  • Gift Shop Support
  • Clinical Support
  • Speech Language Pathology Support (Lmtd)
  • IPAC Hand Hygiene Auditor
Toronto Rehabilitation Institute
Lyndurst/Rumsey Centres

(520 Sutherland Dr/347 Rumsey)
  • Therapeutic Recreation Support
  • Cardiac Exercise Track Support
  • Administrative Support
  • IPAC Hand Hygiene Auditor


Volunteer Roles Overview

The following is a general overview of volunteer roles available at UHN. Once placed into a volunteer role, a volunteer will receive a Volunteer Position Description specific to their volunteer role. This Volunteer Position Description will outline the responsibilities and qualifications of their volunteer role.


Administrative Support

  • Greeting and welcoming patients, visitors and staff
  • Filing, faxing and photocopying
  • Errands to other departments

Clinical Support

  • Greet and escort patients and visitors
  • Assist with various administrative tasks including photocopying, filing, phone calls
  • Assist patients with general inquiries and information needs
  • Prepare examination rooms and escort patients to examination rooms
  • Assist the clinics in managing patient flow to ensure that patients are received and discharged efficiently

Inpatient Support

I.e. Inpatient Unit Support, Patient Visiting

  • Provide and engage in activities with patients (reading material, playing cards, board games, puzzles, talking, reading to/with patients, writing letters, arts and crafts)
  • Escort/accompany medically stable patients for walks
  • Escort patients for walks
  • Provide companionship when requested
  • Connect with nursing/health professional staff when a patient/visitor wishes to speak with staff
  • Keep staff informed of any questions or concerns raised

Patient and Family Support

I.e. Navigator, Information Desk, Waiting Room Support, Critical Care Units, Emergency Department, Wellness Program Support

  • Assist with way-finding, direct and escort patients and other clients (e.g. caregivers, visitors) to different areas in the hospital
  • Greet and welcome visitors and caregivers
  • Provide activities for patients (providing reading material, playing cards, board games, puzzles, talking, reading to patients, writing letters, arts and crafts)
  • Liaise between visitors and medical staff

Rehab Therapy Support

I.E. Wellness Program Support, Therapeutic Recreation Support, Physiotherapy Support, OTA/PTA Support

  • Assist in fostering a friendly environment through social interaction
  • Assist in maintaining a safe and tidy patient environment (wiping down mats, changing pillows, returning equipment to appropriate rooms, tidying environment)
  • Assist with administrative tasks (taking inventory, filing, literature searches, photocopying)

Specialized Patient Support

I.E. Care & Connect Virtual Program

  • The Princess Margaret Cancer Centre has a trained team of volunteers who work directly with cancer patients and their supporters as part of the Care & Connect program. Care & Connect volunteers offer emotional support and participate in friendly conversations by phone or video chat with patients and caregivers who are under care at PM. Care & Connect volunteers can help answer questions, connect patients with services and assist with practical problem-solving.
  • Call 416 946 4501 ext. 3311 or email care.connect@uhn.ca for more information.
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