Frequently Asked Questions
Why do we ask the questions in Your Voice Matters?
Your real-time comments speak volumes. As patients’ needs evolve, care delivery and quality must also change. Your Voice Matters is a way to share how you feel about your care. Your feedback will help improve healthcare for patients and caregivers locally and across Ontario.
Who completes the Your Voice Matters survey?
You should complete the Your Voice Matters survey if you are an adult patient in Ontario who is receiving cancer care (for example, getting cancer treatment or having an appointment about your cancer with a cancer doctor, nurse, social worker, or other healthcare team member).
You can complete the survey on your own, with a caregiver, or you can choose to have your caregiver receive the survey.
When will you receive the Your Voice Matters survey?
If your email is on file, you will receive a link to the survey in your email the month after your appointment. If you have regular, ongoing appointments, you will only receive a survey link every three months to reduce the number of times you are asked to complete the survey.
How can you receive the Your Voice Matters survey?
When you check in at the front desk of the clinic, a
Patient Flow Coordinator will ask you to confirm important details about yourself such as your email address. If you provide an email address, the survey will be emailed to you.
What do we do with the results?
The overall results help the Princess Margaret understand what is most important to you. As a hospital, this helps us make changes or quality improvements to meet your needs. Feedback collected from the Your Voice Matters survey is anonymously shared to leadership and an internal patient and family experience committee to ensure results are used to plan for quality improvement initiatives.
Data from this survey is also shared with Ontario Health to help inform quality improvement across the province.