The Patient Relations office is here to support you through your experience at the hospital and assist you with questions or concerns. We act as an ombudsman for patients and their families. Whether you have a complaint, a suggestion or a compliment, we’d like to hear your feedback.
As a first step, you may wish to speak with your care providers directly, or take the matter up with the manager of the unit or your attending physician. If you don’t feel satisfied after this, please feel free to contact the Patient Relations office for help.
We can collect feedback from any patient, family member, or visitor of UHN. If an issue related to a specific patient needs to be investigated or reviewed, we must speak with the patient directly (or their Substitute Decision Maker/Power of Attorney, if incapable) to obtain their consent.
The issues you bring to our attention don’t get “filed away” – we work with physicians and senior members of management in order to improve our patients’ experience at UHN. All of our patient feedback is documented and reported to senior management and the board of directors, to help guide decision making at UHN.