At UHN, we strive to deliver Compassionate Care & Caring. Learn more about the services and supports that are available to you throughout your journey.
Our UHN programs and services are among the most advanced in the world. We have grouped our physicians,
staff, services and resources into 10 medical programs to meet the needs of our patients and help us make
the most of our resources.
At the heart of everything we do at UHN are our Healthcare Professionals. Refer a patient to one of our 12 medical programs. Learn more about the resources and opportunities available for professional growth.
University Health Network has grown to be one of the largest research and teaching hospital networks in Canada - pioneers in improving the lives of patients. Our long history of health professions education at Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals has consistently advanced the science of education.
University Health Network is a health care and medical research organization in
Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international
source for discovery, education and patient care.
Being touched by illness affects us in different ways. Many people want to give back to the community
and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one
of our experts for an interview. It's also the place to find UHN media policies and catch up on our news stories, videos, media releases,
podcasts and more.
MS Teams is a centralized digital workspace with features like chats, meetings, calls, files, and tools in one location. You can bring together your full care team, enabling clinicians to collaborate in real-time around their specific patient needs – all within one hub that reduces switching between apps and tools.
MS Teams is a secure platform that can be used for collaboration purposes, this tool is also well integrated with the broader communication and collaboration strategy we have in place and integrates with other applications in the Office 365 stack for use by TeamUHN such as: Outlook, OneNote, SharePoint, Excel, Word, PowerPoint, etc.
MS Teams has a mature support model with dedicated technical support teams equipped to ensure users have a great experience while other tools like Zoom do not have UHN staff supporting it.
In alignment with the broader communication strategy UHN plans to decommission Skype for Business in the near future and provide support only to MS Teams.
MS Teams can be used for inter-colleague communication and patient virtual care. Patient consent is required from the patient or substitute decision maker for patient virtual care. While communicating with peers and patients we understand that some PHI may be shared. In this case, please read the important note below for further clarification.
To use MS Teams, you must either have a computer or a mobile device with access to the internet. All UHN issued laptops and mobile devices have built in microphones, speakers and webcams. Therefore, there is no additional hardware needed. Please note:
Desktop: Teams is available on your UHN managed device’s desktop. In order to have this application installed you will need to submit a request through the
Web Browser: Teams is available via
web browser or select the Teams icon when you login to
Office 365. Here is
instructions on setting up your O365 Portal or setting up your MFA access.
Mobile: Teams is available on your mobile device (iOS or Android). You will need to have Microsoft Intune installed first, and then you can download Microsoft Teams from your app store. Find more information about
instructions on setting up your mobile device.
Yes, your existing UHN email ID and network password can be used to log in to MS Teams
The Microsoft Teams app works in the following desktop browsers:
*For the best experience using MS Teams, use the Chrome or Edge browser.
When you first launch Teams, the features that are present (chat, calls, files, teams) are enabled within the UHN environment. However, additional features or plug-ins may not be enabled for use at this point.
We will work to continually listen to your requests and respond accordingly to make valuable features available where appropriate. Submit your requests to the
Digital Demand Hub.
The following link from the general
MS Teams support website can assist.
Yes, MS Teams Meetings can be attended by non-UHN staff without limitation, however the only requirement is that the meeting must be organized (created) by a TeamUHN member.
When guests join the meeting, a message will pop up in the meeting window, and someone from UHN must “admit” the guest’s entry into the meeting. For more information:
Private channels in Microsoft Teams allow for more focused collaboration within teams, allowing only those who are members of the Private Channel to view and contribute information to that channel. Channels can be created within workspaces to organize content and conversations within that team, and those channels and its content are available to all members within a Team.
The Private Channel function is different from other Channels as it limits collaboration to a subset of the Workspace members, and is typically useful to collaborate with a smaller group who have a need to discuss focused or sensitive information. Find more information on
By default, only Team Workspace owners are able to create a Private Channel. Owners are fully responsible for managing and supporting private channels.
Every Teams Workspace has a limit of 30 Private Channels over the life of the Teams Workspace.
To create a private channel for a team:
As a team owner, you can turn on or off the ability for members to create channels. To see and change this option, for the
Settings tab for the team.
As a private channel owner, you can add or remove members, and edit private channel settings. Each person that you add must first be a member of the team.
To add members of your team to a private channel:
More options "..." next to the channel name. Then, use the menu to edit, delete, hide, or leave the channel as desired.
Read more information on
Only meeting organizers can download attendance reports. The following link from the general
MS Teams support website can assist.
Is Personal Health Information (PHI), Confidential Information (CI) or Research Data permitted in Microsoft (MS) Forms?
How can I get access to Microsoft (MS) Forms?
Is there a cost for Microsoft (MS) Forms?
What support is there for Microsoft (MS) Forms?
Can non-UHN staff (external users) respond to my Microsoft (MS) Forms survey or quiz?
Can I access Microsoft (MS) Forms from my mobile device?
Where is Microsoft (MS) Forms data stored?
I can't open the excel sheet in Microsoft (MS) Forms that contain my response data. Can I retrieve the missing data?
For steps on data retrieval visit Microsoft Support:
How to get missing data in Forms
If participants in a meeting can’t see you, you may have your camera turned off or you might need to configure your camera settings.
If you can’t hear participants in your meeting, you may need to adjust the volume on your speakers or headset, or you might need to configure your speaker settings.
If individuals in a meeting can’t hear you, you may have muted your mic or you might need to configure your mic settings.
Make sure that the correct Microphone device is selected from the microphone drop-down menu.
If individuals in a meeting cannot see your screen when you are sharing, select the Stop Sharing button at the bottom of the screen and then the Share Screen button to reinitiate the screen share, this should resolve the issue.
Currently there is no charge associated with using MS Teams, in the near future UHN Digital will communicate the associated costs for the service. The costs will only be limited to licensing costs that Microsoft have listed and will not include support costs from UHN Digital.
Please note that no charges will be introduced during the pandemic.