Facilities Management – Planning, Redevelopment & Operations

Welcome to the Facilities Management-Planning, Redevelopment & Operations (FM-PRO) Department. Made up of 1,200-plus staff, the team keeps all UHN hospitals (Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre and Toronto Rehab Institutes), Research Facilities (Krembil Discovery Tower, Princess Margaret Cancer Research Tower) and the Michener Institute of Education buildings reliable, comfortable, sustainable and safe, so healthcare professionals can continue transforming lives and communities through excellence in patient care, research and education.

From master planning, construction and sustainability, to building operations, housekeeping, patient food and transportation, the needs of patients always come first with FM-PRO. Together, the team drives excellence in service, built environment and the communities we serve.

What We Do

The FM-PRO Department is responsible for maintaining a clean, comfortable, safe, resilient and sustainable setting across UHN's built environment. The department is made up of nine distinct teams:

This Facilities team ensures the capability and reliability of UHN's critical infrastructure, which includes heating, cooling, ventilation systems, plumbing, electrical distribution, elevators, pneumatic tube and medical gas systems. It is made up of many skilled trades, who make sure all sites are safe and operating as intended.

This team works closely with all teams across UHN to reduce site emissions and utility costs by supporting patient care, research and education through sustainable projects and initiatives. The team oversees energy management and carbon reduction, waste management, climate change resiliency, hazardous materials, sustainable transportation, as well as gardens and green space.

A part of Operations, this team plays a critical role in minimizing the risk of microbial contamination and preventing the transmission of infections. They clean and disinfect inpatient rooms, clinical spaces, and public areas across UHN and manage the waste and recycling streams for each site.

A part of Facilities Management, this team oversees leasing activity in third party buildings and on-site retail vendors in food courts, as well as coffee shops and vending across UHN. It also oversees the UHN Printing department, as well as hospital parking and the UHN Shuttle service between Toronto Western and Toronto General Hospitals.

Part of Operations, this team is responsible for getting meals to patients across all UHN inpatient sites. They offer a wide selection of regular and therapeutic diets and work to accommodate all patient needs, while ensuring the right meal gets to the right patient.

These teams oversee planning of all major renovations and new builds across UHN, in alignment with the overall master plan for the organization. Additionally, the teams manage wayfinding throughout UHN sites, planning and use of space, plus major research capital grants for space and equipment. The team also looks after the building operations and maintenance for the Princess Margaret Cancer Research Tower and Krembil Discovery Tower.

The Redevelopment team oversees all development and construction across UHN sites, including capital expansion, deferred maintenance restorations and environmental remediation. Once the Planning team creates project plans, the Redevelopment team executes the projects, by bringing the plan to life. This team works closely with Clinical and Infection Prevention and Control (IPAC) to ensure all sites are compliant and safe.

Made up of hospital assistants, porters, movers, drivers and more, this team transfers patients for tests, procedures, or rehabilitation support within UHN sites and between facilities on University Avenue. They also coordinate inter-site trucking and delivery of specimens, blood products, pharmaceuticals, equipment, MDRD case carts, mail, and medical gases.

This team oversees the educational space at UHN, including the building services and operations at the St. Patrick Street School of Applied Health Sciences, as well as other educational space across UHN.


FM-PRO by the Numbers

Ongoing Projects
Projects to be completed in 2021
Team FM-PRO staff

Our Stories

'I'm always learning something new and helping people'
Read the story »

A place to reflect and honour Shkagamik-Kwe (Mother Earth)
Read the story »

Support Services an integral part of

Read the story »

Read more news stories from FM-PRO