Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
Our 10 medical programs are spread across eight hospital sites – Princess Margaret, Toronto General, Toronto Rehab’s five sites, Toronto Western – as well as our education programs through the Michener Institute of Education at UHN. Learn more about the services, programs and amenities offered at each location.
Maps & Directions
Find out how to get to and around our nine locations — floor plans, parking, public transit, accessibility services, and shuttle information.
Ways You Can Help
Being touched by illness affects us in different ways. Many people want to give back to the community and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one of our experts for an interview. It’s also the place to find UHN media policies and catch up on our news stories, videos, media releases, podcasts and more.
The Facilities Management-Planning, Redevelopment & Operations (FM-PRO) Department works behind the scenes of all UHN sites. Together, the team ensures UHN buildings are reliable, comfortable, sustainable and safe, so health care professionals can continue transforming lives and communities through excellence in patient care, research and education.
The FM-PRO Department is responsible for maintaining a clean, comfortable, safe, resilient and sustainable setting across UHN's built environment. The department is made up of
nine distinct teams:
Building Operations and Maintenance
This Facilities team ensures the capability and reliability of UHN's critical infrastructure, which includes heating, cooling, ventilation systems, plumbing, electrical distribution, elevators, pneumatic tube and medical gas systems. It is made up of many skilled trades, who make sure all sites are safe and operating as intended.
Energy & Environment
This team works closely with all teams across UHN to reduce site emissions and utility costs by supporting patient care, research and education through sustainable projects and initiatives. The team oversees energy management and carbon reduction, waste management, climate change resiliency, hazardous materials, sustainable transportation, as well as gardens and green space.
Environmental Services (formerly Housekeeping)
A part of Operations, this team plays a critical role in minimizing the risk of microbial contamination and preventing the transmission of infections. They clean and disinfect inpatient rooms, clinical spaces, and public areas across UHN and manage the waste and recycling streams for each site.
Leasing (Business Operations)
A part of Facilities Management, this team oversees leasing activity in third party buildings and on-site retail vendors in food courts, as well as coffee shops and vending across UHN. It also oversees the UHN Printing department, as well as hospital parking and the UHN Shuttle service between Toronto Western and Toronto General Hospitals.
Part of Operations, this team is responsible for getting meals to patients across all UHN inpatient sites. They offer a wide selection of regular and therapeutic diets and work to accommodate all patient needs, while ensuring the right meal gets to the right patient.
Research Facilities, Planning & Integration
These teams oversee planning of all major renovations and new builds across UHN, in alignment with the overall master plan for the organization. Additionally, the teams manage wayfinding throughout UHN sites, planning and use of space, plus major research capital grants for space and equipment. The team also looks after the building operations and maintenance for the Princess Margaret Cancer Research Tower and Krembil Discovery Tower.
The Redevelopment team oversees all development and construction across UHN sites, including capital expansion, deferred maintenance restorations and environmental remediation. Once the Planning team creates project plans, the Redevelopment team executes the projects, by bringing the plan to life. This team works closely with Clinical and Infection Prevention and Control (IPAC) to ensure all sites are compliant and safe.
Made up of hospital assistants, porters, movers, drivers and more, this team transfers patients for tests, procedures, or rehabilitation support within UHN sites and between facilities on University Avenue. They also coordinate inter-site trucking and delivery of specimens, blood products, pharmaceuticals, equipment, MDRD case carts, mail, and medical gases.
Facilities at the Michener Institute of Education at UHN
This team oversees the educational space at UHN, including the building services and operations at the St. Patrick Street School of Applied Health Sciences, as well as other educational space across UHN.
More than 1,200 staff make up the Facilities Management — Planning, Redevelopment & Operations Department. Meet some of our team members.
Leasing and Business Operations
Planning & Integration, Research Facilities
The Michener Institute of Education at UHN
You will be contacted with information about your first appointment.
Please bring the following to your appointment. Not all of these items may be needed for your appointment. Our clinic or your referring doctor will let you know what you must bring.
Please arrive 15 minutes before your appointment.
When you arrive, you will sign in with the receptionist. You will need your health card (OHIP card) to sign-in. If you do not have an OHIP card, please bring another form of government-issued photo ID, such as a driver’s license or passport.
You may be given a Measuring Health Equity Questionnaire to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have. The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you choose to give us will help us improve the quality of care for you and others.
First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more. Follow-up appointments usually take 15 to 30 minutes. We do everything we can to stay on time but sometimes unforeseen circumstances may delay your appointment.
At the end of your first appointment, the nurse or doctor will give you a contact list for your health care team. If you don’t get a contact list, feel free to ask for it.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next. For example, know the time and place of your next visit or if someone will call you with this information.
If you are unsure about what your next steps are, don’t be afraid to ask a member of your team. We are here to help you.
We understand that reaching us by phone can sometimes be difficult. Often our phone lines are busy or are turned over to the message centre so our staff can prepare for clinic visits or help other patients. We make every effort to return your call within 24 hours. Our staff will try to reach you 2 times. If we are not able to reach you directly you may need to call us again.