There are 3 ways to book rides:
You will need your registration number or internet login to book your ride.
You can book your ride with Wheel-Trans up to 1 week (7 days) before your trip. Bookings are based on a
first come, first served basis, so it is best to call as far ahead as possible.
Be ready to answer the following questions from the Wheel-Trans operator:
Write down your pick-up and drop-off times. The operator will give you approximate times.
If you are taking the same trip at the same time, for at least 2 weeks in a row, you can set up regular trip bookings. Trips will be automatically scheduled for you ahead of time.
Wheel-Trans offers rides to or from the nearest accessible subway station. This means stations that have elevators. Rides are available between 7:00 am and 7:00 pm.
You can book these rides on the same day of your trip. You must book the service at least 4 hours before.
Book a Ride:
Phone: 416 397 5855Email:
You can check with the TTC about whether elevators are working at stations by calling 416 539 5438 or visiting the alerts section of the
If you travel with a support person, you can apply for a
Support Person Assistance Card. This card allows you and your support person to pay only 1 fare when travelling together. You will need to fill out an application to receive this card.
More information, including the application form, is available online.
If you need to cancel, please call right away: 416 393 4222.