At UHN, we strive to deliver Compassionate Care & Caring. Learn more about the services and supports that are available to you throughout your journey.
Our UHN programs and services are among the most advanced in the world. We have grouped our physicians,
staff, services and resources into 10 medical programs to meet the needs of our patients and help us make
the most of our resources.
At the heart of everything we do at UHN are our Healthcare Professionals. Refer a patient to one of our 12 medical programs. Learn more about the resources and opportunities available for professional growth.
University Health Network has grown to be one of the largest research and teaching hospital networks in Canada - pioneers in improving the lives of patients. Our long history of health professions education at Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals has consistently advanced the science of education.
University Health Network is a health care and medical research organization in
Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international
source for discovery, education and patient care.
Being touched by illness affects us in different ways. Many people want to give back to the community
and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one
of our experts for an interview. It's also the place to find UHN media policies and catch up on our news stories, videos, media releases,
podcasts and more.
There are at UHN:
The Ajmera Transplant Centre offers Canada's largest transplant unit and performs over 500 organ transplants each year.
Our transplant patients include new organ transplant recipients, living organ donors, pre-transplant liver patients and transplant recipients who have been readmitted for transplant-related health issues. We also admit urgent surgical patients who have been called in for immediate organ transplant surgery.
The Acute Care Unit (ACU) provides care to patients who require more intensive treatments and monitoring. Nurses in this unit look after 2 patients at a time.
The Transplant Day Unit provides care to ambulatory patients who require procedures such as blood transfusions, intravenous medications, paracentesis and specialized blood work.
You need to be seen and admitted by a doctor at UHN to become a patient in our units.
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Visit our Health Information section to find more dedicated resources to help you understand your condition. Find the information you're looking for.
Transplant Outpatient Pharmacy is located on the 12th floor and is available to all transplant patients. A number of specialized services are also available.
You can also find other services throughout UHN. Learn more about
patient and family services available throughout UHN.
For your stay, bring the following items. If you forget to bring anything with you or if you arrive in our inpatient unit after visiting our emergency department or transferring from another hospital, a friend or family member can bring the items after you have been admitted.
Documents and Information
Clothing and Personal Items
You may also want to bring:
We do not take responsibility for your money or valuables. If you choose to bring them into the hospital, you are doing so at your own risk.
An admitting clerk, intake coordinator or nurse will meet with you shortly after you arrive. They will welcome you and:
Monitoring Your HealthYour healthcare team will see you every day. We will talk with you about how you are doing and answer any questions you may have. If you want to speak with a member of your healthcare team at any other time, ask the nurse looking after you.
In order to allow our team to spend more time caring for you, we ask that you choose one (1) person to act as a spokesperson or contact person for your whole family. This person should be the one who will phone the Unit for updates and share this information with all the other family members and friends. Our staff will call this person if they need to talk about your condition or care. We ask that your family spokesperson avoids calling from 7:00 am – 9:30 am, and from 7:00 pm – 9:30 pm since this is a very busy time for the patients and staff.
Our nurses work 12-hour shifts, from 7:15 to 7:15. Nurses are available 24 hours a day but are generally busy from 7:00 to 8:00 during the change of shift. At the change of shift, you will be asked to participate in a bedside shift report, where one nurse is handing over your care to another nurse.
The nurses look after 4 or 5 patients at a time. They frequently check on patients throughout the day and night. If you need immediate assistance, please use the call bell available in your room.You may have blood tests, x-rays, ultrasounds, CT scans or other tests performed during your stay. If we recommend that you receive any of these tests, we will discuss them with you in advance, and we will meet with you afterward to discuss the results.
We encourage you to have family members, friends and other supportive visitors during your stay. You are welcome to meet with visitors in your room, in the common lounge areas and in the visiting areas outdoors.Visitors may be asked to leave the room during certain procedures.
Visitors are not permitted to stay overnight in patient rooms. Visitors who are feeling sick or unwell should not come to the hospital. All visitors must wash their hands when entering or leaving a patient room. Signs are posted on the patient's door if any special isolation precautions are needed.UHN hospitals offer flexible visiting hours. Learn more about visiting patients at UHN.
Throughout our hospital, you and your family and other visitors can find a range of amenities to make your stay more enjoyable and comfortable. Learn more about amenities at UHN hospitals.
You will have a chance to tell us about your food preferences and allergies when you are admitted to the hospital. This information will be entered into our computer system, and your meals will take into account your preferences and allergies, as well as the diet plan specified by your doctor.
Family and friends can bring you food while in the hospital. Please check with your nurse to ensure that you are not on a restricted diet. Food can be stored in the fridge located in the pantries on the 7th and 10th floors. All food items left in the fridge should be labelled with your name and date. The ward clerk can provide you with labels upon request.
If you are taking any medications before you enter the hospital or if our healthcare professionals order new medications during your stay, we will provide your medications at the required times.
For each medication, you should know:
If you want to know more about your medications, you can ask your pharmacist, doctor or nurse at any time. Before your discharge from the hospital, the pharmacist will provide you with a medication list that lists all of your medications, the reasons for taking them, and their schedule.
If you are a new transplant recipient, you and a family member will attend a self-medication class before your discharge. These classes are held every Monday, Wednesday and Friday from 2:00 pm – 3:00 pm, in the Patient Education Room on the 7th floor. One of the transplant pharmacists leads the class and teaches you about your new transplant medications. After you have attended the class, you will be responsible for taking these medications yourself (with the assistance of your nurse), so that you can practice in a safe environment.
As your body heals, you may experience some pain and discomfort. Our goal is to make sure that you have as little pain as possible.
Managing your pain can help your recovery. Pain management can:
To manage your pain, we need to know what you are feeling. You can describe your pain on a number scale, where "0" means "no pain" and "10" means "the worst pain you can imagine." You can also describe your pain with words like:
These words can help us understand and treat your pain.
It is important to wash your hands well and often while you are in the hospital. Washing your hands will reduce the chances that you will become sick or get an infection. Visitors must wash their hands when entering and leaving a patient room to prevent the spread of harmful infections. Signs will be posted on the patient's door if special precautions (such as gloves, gowns, masks, or goggles) are needed.
It's okay to ask your doctor, nurse and other healthcare providers to wash or sanitize their hands using a gel hand sanitizer before examining you.
You can learn more about infection control at UHN.
The length of your stay will be based on your healthcare team's assessment of your condition. Soon after you arrive on the unit, we will discuss with you and your family how long you will be staying.
We will work with you and your family to start planning early for your discharge to help you make a safe and successful transition.
Depending on the complexity of your discharge, you may or may not see the discharge coordinator. If you don't, your nurse will provide you with discharge instructions. The pharmacist will let you know if you need to get any new medications and provide you with an updated medication list.
If you need to learn how to check your blood sugar and/or give insulin, you will be taught by the Diabetes Educator before discharge. You will be given a blood glucose meter and insulin pen to practice while in the hospital. Upon discharge, prescriptions will be written for your supplies.
Our discharge coordinators will organize your discharge and teach you how to take care of your new transplant. They review the signs and symptoms of infection and rejection and can answer any questions you may have.
You will need an oral digital thermometer after discharge. You must check your temperature twice a day, when you wake up and before you go to sleep.
You will watch the following 4 teaching videos before discharge:
These videos review important information that you will need to know, in order to look after your transplant. You can watch these videos from the TV in your room, on the free education channel.
A secretary from the Ambulatory Transplant Centre will visit you and give you the following information:
Before you leave, you will be given prescriptions to take to the Transplant Outpatient Pharmacy on the 12th floor. You will have many prescriptions at discharge so it is important to drop off your prescriptions as soon as possible, to give the pharmacy enough time to safely process and prepare your medications. The pharmacist will notify you when your medications are ready to be picked up. You must bring a credit or debit card to the pharmacy to cover any prescription costs such as co-pays or deductibles.
Let your nurse know once you have picked up your medications. He or she will arrange for the unit pharmacist to review your medications and give you a medication list. It is important that you do not leave without your medication list.
If you have any questions about your discharge or your care needs before you leave the hospital, don't be afraid to ask a member of your team. We are here to help you.
Nurse Manager: Susan Kiernan
Patient Care Coordinator: Tatiana Pires
Many people will take part in your care. The following are those who you will meet most often.
ConsultantsDoctors may be contacted, as needed, to make sure the best possible care is given.
Staff PhysicianThis doctor provides your daily medical care.
SurgeonThis is the doctor who operates on you.
Medical Students, Interns, Residents or Fellows
UHN is a teaching hospital. Medical students have not completed their medical degrees. Interns, Residents and Fellows have all completed their degrees and are training in a specialized area of medicine. All medical students, interns, residents and fellows in the unit are under the supervision of staff physicians. They will introduce themselves to you so that you know who they are.
Discharge CoordinatorThis nurse organizes your discharge and teaches you about your new transplant or other items you need to learn about before leaving the hospital.
Nursing StudentsUHN is a teaching hospital. All nursing students in the unit get close supervision from teachers and staff. Students will introduce themselves to you so that you know who they are.
Nurse ManagerNurse Managers are in charge of the unit and may be contacted by patients and their families, about any concerns not addressed by the bedside nurse or medical team.
Patient Care Coordinator (PCC)The PCC helps the manager with patient care. The PCC can also be contacted with any concerns not addressed by the bedside nurse or medical team.
PhysiotherapistsPhysiotherapists provide an exercise program to maintain and improve strength.
Occupational TherapistsOccupational therapists help you to be more independent. They help you with everyday activities like eating, dressing and bathing.
PharmacistsPharmacists give information about the medicine you're taking. They also help to make sure you have the best medicine for your needs.
Social WorkersSocial workers can provide family counseling, assistance and support, coordinate family conferences and talk about discharge-planning options.
Speech Language Pathologists
This person works with you to improve your swallowing and speech.
Registered DietitiansA dietician will make sure that you receive the best possible nutrition, either through the food you eat or through a feeding tube, if you are experiencing swallowing problems.
Patient Care Assistants (PCA)Patient care assistants help you with your personal care needs, such as bathing, feeding and mobility. They are staff members trained by the hospital.
VolunteersVolunteers manage the waiting area and help to organize visits to the CVICU. They direct your family to other areas and services within the hospital.
Learn more about
health care professional trainees at UHN.
You will be contacted with information about your first appointment.
Please bring the following to your appointment. Not all of these items may be needed for your appointment. Our clinic or your referring doctor will let you know what you must bring.
Please arrive 15 minutes before your appointment.
When you arrive, you will sign in with the receptionist. You will need your health card (OHIP card) to sign-in. If you do not have an OHIP card, please bring another form of government-issued photo ID, such as a driver’s license or passport.
You may be given a Measuring Health Equity Questionnaire to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have. The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you choose to give us will help us improve the quality of care for you and others.
First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more. Follow-up appointments usually take 15 to 30 minutes. We do everything we can to stay on time but sometimes unforeseen circumstances may delay your appointment.
At the end of your first appointment, the nurse or doctor will give you a contact list for your health care team. If you don’t get a contact list, feel free to ask for it.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next. For example, know the time and place of your next visit or if someone will call you with this information.
If you are unsure about what your next steps are, don’t be afraid to ask a member of your team. We are here to help you.
We understand that reaching us by phone can sometimes be difficult. Often our phone lines are busy or are turned over to the message centre so our staff can prepare for clinic visits or help other patients. We make every effort to return your call within 24 hours. Our staff will try to reach you 2 times. If we are not able to reach you directly you may need to call us again.