UHN's visitor policy has changed in response to COVID-19. Visitor access is limited, and continues to be adjusted as the pandemic situation evolves.

Please visit our COVID-19 page for our up-to-date visitor guidelines before coming to the hospital.

The information below is not applicable at this time.

We encourage you to visit family and friends while they are healing. We know that having loved ones nearby makes patients more comfortable and speeds up their recovery.


Visiting Hours

Our hospitals offer flexible visiting hours. A patient unit may have recommended visiting hours based on the needs of its patients. For more information, speak with someone in the health care team at the patient unit that is caring for your family member or friend.

Please be aware that situations can arise quickly that make it necessary for our patient units to change the visiting guidelines or restrict visiting. If this is the case, we will make you aware as soon as possible.

Patient visiting is also subject to possible exceptions due to concerns around communicable diseases.

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Visiting Guidelines

Our visiting guidelines help preserve our patients' right to privacy and confidentiality and protect everyone from infections and illnesses.

To help us maintain privacy and a healing environment for our patients and their families, please make sure that:

  • No more than 2 people are visiting at the same time, in order to be considerate of other patients. (Other visitors may wait in patient lounge areas or lobbies.)
  • Your visits do not interfere with tests, appointments with the health care team, scheduled therapy sessions and recommended rest periods. Occasionally, the health care team may recommend that a patient should limit visits by family or friends if they feel it is important for a patient’s recovery.
  • Children under 12 are always with an adult.
  • You should screen yourself and your children for any signs of illness before coming to our hospitals.
    • You should wash your hands upon entering our hospitals at the hand-washing stations at the entrances of all our hospitals, at important times during your visits and when leaving our hospitals.
  • You think about the needs of other patients and families during your visits.
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How You Can Help Us Prevent Infection

The most important ways you can help us prevent infections and illnesses from spreading in our hospitals are:

  • Self-screening for signs of illness before coming to our hospitals
  • Washing your hands before, during and after your visits
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Self-Screening for Signs of Illness or Communicable Diseases

We ask everyone to self-screen. Before coming to the hospital, ask yourself if you or your children have any of the following:

  • A new or worsening cough
  • Fever
  • Chills
  • Shortness of breath (worse than normal)
  • Severe headaches (worse than normal)
  • Unexplained muscle aches
  • Unexplained extreme fatigue
  • Vomiting
  • Diarrhea
  • Rashes

If you have any of these symptoms or are feeling at all unwell, we ask that you not visit our hospitals until you have been symptom-free for at least 48 hours (2 days).

If you are sick, you may make our patients or our health care providers sick.

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Washing Your hands

Washing your hands is the simplest way to prevent infections and illnesses from spreading in the hospital and to protect yourself from infections that can sometimes be caught in hospitals.

Remember to wash your hands:

  • When you enter the hospital
  • When you enter a patient unit
  • When you enter a patient’s room
  • Before and after contact with your loved ones
  • Before and after eating
  • When you leave the hospital

We recommend washing with soap and water or, even better, with hand-sanitizing gels conveniently placed in many locations throughout our hospitals. Hand sanitizer is provided at the main entrances of our hospitals and throughout our hospitals for your convenience.

Learn more about infection control at UHN.

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Smoke-Free and Scent-Free

UHN is a smoke-free and scent-free organization. We ask that all visitors refrain from personal scented products while at our hospitals. Smoking is not permitted within 9 metres of all entrances.

Learn more about our Smoke-Free and Scent-Free policies.

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Balloons & Plants/Flowers

Latex balloons are not allowed in the hospital, as some people may suffer severe allergic reactions. Visitors may bring Mylar balloons to the hospital.

Flowers and plants are not permitted in patient rooms in any intensive care unit, on transplant units, or on malignant hematology units at Princess Margaret for patient safety reasons. Visitors are asked to check with the unit manager before bringing plants or flowers to the hospital.

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Disruptive Behaviour

Visitors who demonstrate disruptive behaviour will be limited in their ability to visit.

Children who are disruptive or disturb other patients may be asked to leave.

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Special Requests

We understand that there can be exceptional circumstances that can apply to visiting a loved one. In this situation, please discuss your requests with the manager of the patient unit that is caring for your family member or friend.

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Places to Stay

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Need Accessibility assistance when you're visiting friends and family at our hospitals? Learn more about our Accessibility Services.

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