Increasing patient satisfaction through better communication.
Better communication increases patient satisfaction. Information about disease and treatment must be communicated to patients and their families or caregivers in an honest, sensitive and empathic manner. Supportive communication of this kind has been shown to increase patient and family satisfaction, reduce distress, promote faster recovery and improve quality of life. What is needed now are systematic approaches to communication skills training and its routine implementation.
Key Initiatives: Project Empathy
To help fulfill this need, we have begun Project Empathy, which involves the creation of a series of cinematic videos for oncologists that will highlight important moments in oncologist-patient interactions, the challenges that they pose, and effective means to overcome them.