A Compass for Our Care

UHN's Patient Declaration of Values

"Based on my lived experience, I want to share with UHN Staff that their greatest impact will be in their ability to empower patients and families with knowledge and support. The healthcare system can be difficult to navigate alone and it is important to know every smile, every interaction holds meaning. Every moment, every exchange is an opportunity for us to improve healthcare. When we empathize, we empower".

-Jermaine, UHN Patient Partner

PDF icon imageUHN Declaration of Patient Values 

UHN's Patient Declaration of Values has been refreshed. These values serve as a foundation and guide for how TeamUHN can plan and provide care that is reflective of patient needs and priorities.

What do these Values Do?

These values help staff to understand what patients and families trust will occur when they are partnering with TeamUHN in their care. They are written from the perspective of patients and families and are meant to act as a compass for the organization.

How were the Values Developed?

To make sure the values are meaningful, clear, and represent the needs of patients and families at UHN, a dedicated working group made up of staff and patients conducted broad engagement with patients and families across UHN. From collaboration on our working group, to surveys and one-on-one interviews with patients and families at UHN, we collected over 1100 points of data and learned what was most important when it comes to receiving care. From this feedback, 5 core values were defined.

The result is"A Compass for our Care", UHN Patient Declaration of Values that aligns with UHN's Purpose Values and Principles as well as the Ontario Ministry PFAC's Patient Declaration of Values.

Where can I find out More about the Values?

The link below takes you to a full document that outlines each value, its definition and behaviours that our UHN patients and families said they value.

PDF icon imageUHN Declaration of Patient Values

Thank you to the 200+ patients and families who were interviewed or completed a survey to help inform these values.

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