ALERT CONTENT PLACEHOLDER

Important information about myUHN

  • You can see your results as soon as they are ready. Your results may change or be updated after you see them.
  • You may see your results before you see your doctor at your next appointment.
  • If you have questions, your health care team will explain your results.
  • Your health care team will contact you if they need to see you before your next appointment.
  • myUHN may not show all of your appointments. If an appointment does not appear, follow the instructions your clinic provided you.

Watch this video(video en français) or read this brochureto learn what you need to know about using myUHN.

Do you have questions about myUHN Patient Portal? Find the answers you are looking for below.

Contact Us

Questions about sign in, registration, registration codes or using myUHN?
Email:myUHN@uhn.ca
Phone: 416 340 3777
Monday - Friday
9:00 am - 5:00 pm
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For questions about appointment scheduling, test results, reports, discharge summaries and clinic notes, please contact your UHN health care provider. 


How can having a myUHN Patient Portal account help me?

Having quick and safe access to your health record can help you:

  • keep track of your appointments and results
  • remember what you talked to your health care team about
  • prepare for your appointments
  • better understand and manage your care
  • share information with others, like trusted family members and friends or health care providers outside UHN

Watch this e-learning module to learn more about how using myUHN can help you.

If I sign up for a myUHN Patient Portal account, will it change the way I receive care at UHN?

Having a myUHN account will not replace any part of the care you normally receive at UHN. myUHN is an added service that can improve your patient experience. It can do this by providing you with your health information quickly and conveniently.

Can I see all my UHN appointments and results on myUHN?

myUHN may not show all of your appointments and results.

If an appointment does not appear, follow the instructions your clinic provided you. If you need a copy of a result that does not appear in myUHN, you can ask for a copy from Health Record Services (for a fee).

Most Ontario Lab Results are now available in myUHN. Reports such as clinic notes and imaging reports from health care providers outside of UHN are not available in myUHN at this time.

If you have any questions about what does and does not appear in your myUHN account, please contact myUHN Support by calling 416 340 3777 between 9:00 am and 5:00 pm, Monday to Friday or emailing myUHN@uhn.ca.

What if I see a mistake in my personal health record?

Having access to your UHN health record online means you can regularly check to make sure your information is correct. We make every effort to avoid mistakes, but they can and do sometimes happen. Your help in finding and reporting them improves the safety of your care.

It's very important to correct your health record if something is wrong or missing that could affect your treatment now or in the future. For example:

  • Check to see that your name, address, phone, and other contact information on the home page of your portal account is correct.
  • Review any notes about meetings you had with your doctor or member of your health care team. Check that your symptoms, medications, test results, and plan for treatment are correct.

If you think there is a mistake, but you are not sure, it's always better to contact your health care team to confirm the information.

  • If you want to update or correct your name, address, phone or other contact information, please contact your clinic or let them know the next time you check in for your appointment.
  • If you want to make a change to your health records (like reports or clinic notes), talk to your doctor. They may refer you to Health Records Services to fill out a form.
Who do I contact if I have questions about appointment scheduling or the information in my results and reports?

Please speak to a member of your UHN health care team.

Can I contact my UHN health care team through myUHN Patient Portal?

No. myUHN does not include communication tools such as email or Internet chat.

What if I don't have a computer at home?

You can sign into your myUHN account on a tablet or smartphone.

You can also use any computer that has internet. Places like UHN Patient Education Libraries or public libraries have computers for visitors to use. Always be very careful about protecting your personal health information when you are using a public computer. Learn what you can do to protect your health information when you are using a public computer.

Can I update my personal information (for example, address or family doctor) on myUHN?

No. You can only see your personal health information in myUHN, not change it. To update your personal information, please call your clinic or speak to a member of your health care team at your next appointment.

Can I still get a printed copy of my health records at UHN?

Yes. You can ask for a printed copy of your personal health records at the Health Record Services office at UHN (for a fee).

Is myUHN Patient Portal available in other languages?

No, myUHN is only available in English.

What type of version of web browser do I need to access the site?

myUHN supports the following commonly used web browsers:

  • Internet Explorer 11
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari

Please make sure you keep your web browser up-to-date by downloading the latest versions.

Will my Substitute Decision Maker (SDM) automatically have access to my health records on myUHN Patient Portal?

No. Because the portal provides access to your entire patient record, only you can invite someone to be a shared access user (after you register for your portal account).

If you become incapable, your SDM can request to access your record through Health Record Services at 416 946 4501 ext. 4711 or healthrecordservices@uhn.ca.

Get more information about Substitute Decision Makers & Powers of Attorney for Personal Care.

Watch this e-learning module to learn more about SDMs and Powers of Attorney for Personal Care.

What happens to a patient's myUHN account when they die?

When the myUHN Support team is informed of a patient’s death, they are required to disable (turn off) the myUHN Patient Portal account.

When a patient dies, can a family member or loved one still get access to a patient’s myUHN account?

Only the Executor of the Estate can get access to or sign up for the patient's myUHN account. The Executor is the person the patient chooses to follow the instructions listed in their will. Family members or friends who are not Executors will not be able to access the patient's myUHN account.

If you are the Executor of the Estate and want access to a patient's myUHN account after they die, contact:

  1. myUHN Patient Portal Support
    Email: myuhn@uhn.ca
    Phone: 416 340 3777

    OR
  2. Health Record Services
    Email: HealthRecordServices@uhn.ca
    Phone: 416 946 4501 ext. 4711
  3. Provide a copy of the will naming you as the Executor. If the patient did not have a will, provide the Administrator of the Estate letter.
  4. Provide a completed Authorization for Disclosure of Personal Health Information form.
  5. Provide a piece of government-issued photo ID.
  • If the patient did not have a myUHN account, myUHN Support or Health Record Services will give the Executor a registration code to sign up for myUHN.
  • If the patient did have a myUHN account, myUHN Support will give access to the Executor once they confirm details with Health Record Services.
How do I register for myUHN Patient Portal?

To register for myUHN, you will need to get a registration code in person. Follow these 3 steps to register.

Can I get my registration code over the phone or email?

No. You must come in person to a UHN site with a piece of government-issued photo identification to get a registration code. Your clinic cannot give you a registration code over the phone or by email.

If you do not have an appointment coming up in the near future, please contact myUHN Support at 416 340 3777 for a registration code.

What if I don't have a personal email address or I share an email address with someone else?

You must have a personal email address to create a myUHN account. To protect your privacy, do not use email addresses that you share with other people.

If you don't have your own email address, there are free internet email providers available for you to create one. It usually takes a few minutes to create an account. Some Internet email providers include mail.yahoo.com, www.gmail.com, and www.outlook.com. For more information about how to create an email account, please visit wikiHow.

Is my registration code the same as my password?

No. Your registration code is not your myUHN password. You only need the registration code to create your myUHN Patient Portal account. When you create an account, you will choose a password and use it to sign into your account. Your registration code will expire after you use it or 30 days from the date you received it.

What should I do if I forget my email address or password for my account?

If you forget your email address or password:

  1. Go to www.myuhn.ca
  2. Click the "Forgot email address" or "Forgot password" link under the "Sign in" button.
  3. Enter the information needed to verify your identity.
  4. Check your email. It will have your email address or instructions for how to reset your password.

If you are still having problems, please contact myUHN Support by calling 416 340 3777 between 9:00 am and 5:00 pm, Monday to Friday or emailing myUHN@uhn.ca.

My registration code does not work. What should I do?

If your registration code does not work, it may have expired. For your security, your registration code expires 30 days from the date you received it or after the first time you use it. You can find the expiry date on the registration code printout. If your registration code has expired, please visit a UHN hospital to get a new one.

If your code is not expired but does not work, contact myUHN Support by calling 416 340 3777 between 9:00 am and 5:00 pm, Monday to Friday or emailing myuhn@uhn.ca.

I completed my online registration, but I am having trouble signing in. What should I do?

Please make sure you click on the link in the email you received at the end of your registration within 48 hours to activate your account. If you are still having problems, please contact myUHN Support by calling 416 340 3777 between 9:00 am and 5:00 pm, Monday to Friday or emailing myuhn@uhn.ca.

When will the new myUHN Patient Portal be available and what do I need to do?

The new myUHN will be available on June 4. If you log into your account at least one time between April 1 and June 3, you do not need to take any further action. When you log in after June 4, you’ll see the new features. If you don’t log in between April 1 and June 3, you’ll need to create a new account when you try to log in after June 4. Your health information from your old account will still be available in your new account. We will share more information about creating a new account closer to June 4.

Why is myUHN Patient Portal being updated?

UHN is implementation a new health record system (to create a single source of truth for each patient journey and to improve the patient experience. The new system from Epic includes a patient-facing tool (MyChart).

To provide a seamless and tailored experience for UHN patients and caregivers, we will be using the MyChart module but keeping the familiar name and branding of myUHN.

Learn which other hospitals in Ontario and Canada use Epic's MyChart.

Your information will be securely transferred to Epic. Learn more about UHN's commitment to privacy.

New features in myUHN will give patients more control over their information and ability to communicate with their health care team.

Updating myUHN is part of UHN's clinical transformation designed to enhance patient safety, partnership, and the patient experience.

Who should I contact with questions about the updated myUHN?

Contact myUHN Support at:

  • myUHN@uhn.ca
  • 416 340 3777 (monitored Monday to Friday from 9:00 am to 5:00 pm)