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To protect our patients and staff from COVID-19 and improve wait times, University Health Network is participating in an Ontario Health pilot initiative to offer ED virtual visits for patients with urgent, non-life-threatening conditions. Eligible Patients are scheduled for a virtual appointment through MS Teams with a UHN ED Physician on a first-come, first-serve basis.
Eligibility criteria for participation in a Virtual Appointment with a UHN Emergency Department (ED) Physician include:
UHN's ED Virtual Appointments are not meant to address chest pain, breathing difficulties, heart palpitations, stroke, in labour or ruptured membranes, neck stiffness/altered consciousness, inability to walk, new neurological symptoms, or any other potentially life-threatening condition. If you have these symptoms, please go to your nearest Emergency Department in person.
Your first point of contact for these matters should be your Family Doctor (if you have one). If your Family Doctor is not available, or if you do not have one, a UHN ED Virtual Appointment may be right for you.
Virtual Appointments are scheduled on a first-come, first-serve basis. You will receive an email confirming your appointment within 1 hour of placing the request. This confirmation email will contain a link for your virtual appointment with a UHN Physician your virtual visit will occur through MS Teams at the scheduled time.
If your condition worsens before your scheduled virtual appointment, please consider visiting your local Emergency Department in person.
To cancel a confirmed appointment before your scheduled time, please contact our Admin at ED-VirtualCare@uhn.ca.
UHN's ED Virtual Appointments do not provide prescriptions or renewals for opioids, benzodiazepine, methadone, suboxone, cannabis, stimulants or any other controlled substance. Please see your regular prescriber.
An ED Virtual Appointment means that your visit will be conducted using web-based audio-video conferencing software, please ensure you have a computer/ smartphone/ tablet with internet access and audio-video capabilities. UHN ED Virtual Appointments at UHN will occur using a secure, video conferencing tool service provided by Microsoft, called MS Teams.
For your UHN ED Virtual Appointment, please ensure that you are in a secure, private, and quiet place for your visit. For more information on Virtual Care, visit our guide
For appointment troubleshooting, please visit:
If during your virtual appointment, your ED Physician feels that an in-person assessment is required they will instruct you to present to your local Emergency Department in person. If you change your mind at any time during your appointment and want to see a clinician in-person, first notify your ED Physician and you will be advised to present to your local Emergency Department.
Here is a list of example symptoms and conditions that might lead you to book an ED Virtual Appointment:
Bites & StingsBody AchesRashesSkin InfectionSkin InfectionCoughSore ThroatNasal CongestionSinus InfectionFeverFrostbite/cold injury
DiarrheaHeadacheNail InfectionPainless red eyeEyelid redness or bumpNauseaScabiesLiceSprains and Minor Injuries
All electronic communication including virtual visits carry some risk. For information about virtual visits and how to protect your privacy during a virtual appointment, please see:
If you do not consent to an ED virtual appointment, please contact your Primary Care Provider or visit your local Emergency Department in person.
If you have questions about your participation in UHN's ED Virtual Appointments, please contact our admin at
As part of the Ontario Health initiative, upon completion of the visit, you will be sent an email containing a link to a brief voluntary survey in regards to your experiences with UHN's ED Virtual Care. This survey will be submitted anonymously and submission is completely voluntary. You can choose not to complete the survey and this will not affect your care.
In order to schedule your ED Virtual Appointment, you require a Medical Record Number (MRN) at UHN. The information that you provided on your intake form will be used to create an MRN for you.
Should you have any questions about the privacy of your information while participating in virtual visits in-hospital, please contact UHN Privacy at
You understand that virtual visits are meant for patients over the age of 18 and where the matter is urgent and non-life-threatening.
Proceed with scheduling your Virtual ED appointment:
Book your Emergency Department virtual visit (Appointments open 2 hours before the first appointment for the same day)