About The Emergency Departments

Did you know we have a Virtual Emergency Department? Find out if you meet the criteria and book your visit. Appointments open 2 hours before the first appointment for​​​ the same day »

​​​IconIn Case Of Emergency Call 911

Location & Contact

There are two Emergency Departments at UHN, open 24 hours a day, 7 days a week.  

Toronto General Hospital
190 Elizabeth Street (Enter at corner of Elizabeth and Gerrard Streets)
R. Fraser Elliott Building – Ground Floor
TGH Maps & Directions


Toronto Western Hospital
399 Bathurst Street (Enter from Dundas Street)
Fell Pavillion, 1st Floor
TWH Maps & Directions 

Virtual Emergency Visits

The UHN Emergency Departments now offer virtual visits, for urgent but not life-threatening conditions.

Learn more about the Virtual ED »

Medical Advice Over The Phone

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. 
Phone: 1 866 797 0000
TTY: 1 866 797 0007 

What to Bring

  •  Your health card (OHIP card)
  •  Photo ID that includes your current address
  •  List of your allergies and any medications that you are on
  •  Test results, x-rays, letters or reports from other facilities which might help us take care of your medical problem

Our hospitals provide professional translation services but if you’re not fluent in English you may find it helpful to bring a friend or family member who can translate your needs to our staff.

Please do not bring any valuables​ to the hospital (cash, jewelry or other important items). UHN is not responsible for any personal items that are lost or stolen.


What We Do

  • Provide expert assessment and management of walk-in patients and patients who arrive by ambulance
  • Arrange for follow-up care
  • Provide training to students and staff in nursing, medicine and allied disciplines
  • Conduct research to improve emergency care


Exceptions To Our Services

The UHN Emergency Departments are happy to see any and all patients, but please note the following:  

UHN can't provide special obstetrics care. If you do attend one of our Emergency Departments, we may have to transfer you to another hospital to continue your care. The nearest hospital which provides this service is Mount Sinai Hospital.

UHN does not have any pediatricians on staff. While Toronto Western Hospital does see children, if a child requires admission or specialist care, they will need to be transferred to another hospital, generally the Hospital for Sick Children.

Medical advice
We cannot offer medical advice over the phone.  

Wait time advisories
We cannot predict the length of your wait time either while you are at the hospital or when you call on the phone.

Additional charges
Some services (e.g., Ambulance) and products (e.g., crutches or certain types of splints) are not covered by Ontario Health Insurance. You may be asked to pay for these services or to expect a bill in the mail. We will generally inform you about these costs and try to answer any questions you may have. If you have supplementary insurance or are not an Ontario resident, there may be further costs or possibilities for recovery of these charges. You may need to contact your health insurance provider for assistance.