Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
Our 10 medical programs are spread across eight hospital sites – Princess Margaret, Toronto General, Toronto Rehab’s five sites, Toronto Western – as well as our education programs through the Michener Institute of Education at UHN. Learn more about the services, programs and amenities offered at each location.
Maps & Directions
Find out how to get to and around our nine locations — floor plans, parking, public transit, accessibility services, and shuttle information.
Ways You Can Help
Being touched by illness affects us in different ways. Many people want to give back to the community and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one of our experts for an interview. It’s also the place to find UHN media policies and catch up on our news stories, videos, media releases, podcasts and more.
Virtual Visits at UHN
Also available in the following languages:Português (Portuguese) |
Tiếng Việt (Vietnamese) |
Français (French) |
Español (Spanish) |
Simplified Chinese |
During a virtual visit, you do not come to the hospital to meet in person. Instead, you speak with your care team using a regular phone, smartphone, tablet or computer.
Virtual visits are not new. UHN and health care teams across Ontario have been using virtual visits for some time. We are using virtual visits more often at UHN to reduce how many people come to the hospital. This is to protect our patients, staff and the community from the spread of COVID-19.
Your health care team talks to you about your current health status, any symptoms you are experiencing and your needs. If your care team feels that an in-person visit is needed instead of a virtual visit, they will discuss your options and next steps with you.
Your care team may call you to discuss changing your upcoming appointment to a virtual visit.
The decision on which type of virtual visit you have will be made based on your care needs and the technology you and the clinic have access to.
If you use
myUHN Patient Portal:
myUHN Patient Portal lets you see changes to your appointments and access your results and reports online. If you don’t use myUHN Patient Portal and would like to, contact the myUHN Support team by:Phone: 416 340 3777 orEmail: firstname.lastname@example.org
What is Microsoft Teams?
Learn more about preparing for a visit using Microsoft Teams »
What is the Ontario Telemedicine Network (OTN)?
Please call your care provider’s office if you have any questions regarding your OTN appointment or if you do not receive this email from OTN.
Learn more about preparing for an OTN visit »
Electronic communication, including virtual visits and email, may have some risk. Third parties may take over electronic communication and introduce malware, phishing scams, or other unauthorized access.
UHN is not responsible for the security of patients’ internet service providers, email domains, personal devices or personal computers.
We suggest that you use your personal email when communicating about your health and not a work email address, as your employer may have the right to inspect your work email.
Use a secure internet connection. Do not use a public internet connection such as at the airport internet café, public library or other open area. Other people may be able to use the link to listen in on your appointment without you knowing.
For more information on how to protect yourself against security risks associated with electronic communication, read this article on UHN.ca:
Don’t let a phishing attack reel you in.
Your privacy is very important to us at UHN. We protect your privacy during virtual visits in the same way as we do during a clinic visit.
We suggest that you take similar steps to protect your own privacy. This means being aware of your surroundings and who may be able to overhear your virtual visit.
You can decline or withdraw your consent for virtual visits or communication using email or text, at any time by contacting your care provider. Please know that this may lead to delays in your care during this challenging time, as only urgent in-person appointments are being offered in our clinics right now.
Interpretation services are available for all virtual visits. Let your health care team know before your appointment if you need an interpreter.
Ontario Telemedicine NetworkWebsite:
Virtual Visits at UHN using Microsoft Teams: a quick guide
UHN Privacy OfficePhone: 416 340 4800 ext. 6937
myUHN Patient Portal Support TeamPhone: 416 340 3777Email:
Using Ontario Telemedicine Network (OTN)
I don’t know where my virtual visit is being held.
You will have an online appointment, or a virtual visit, with your care provider using the Ontario Telemedicine Network (OTNhub). OTNhub is a free software that is secure, private and confidential. There is no cost to you for using this software for your virtual visit. This guide was designed to help you prepare for your virtual visit (which OTN calls an eVisit).
If you have any questions about your appointment or need to change or cancel it, please contact your
UHN clinic directly.
1. A device and videoconferencing tools
You can use:
Your device must have:
(Or you can use a headset that has speakers and a microphone.)
2. An internet connection
You will need a private and stable internet connection.
3. A valid Ontario health card
1. Check your email for the appointment invitation
The appointment (eVisit) invitation will be sent to you from:
It will have the subject line:
"Video eVisit Invitation – Event ID". It will include instructions on how to connect at the time of your appointment.
Note: Check your spam or junk folder if you do not see this email in your inbox.
2. If using a smartphone or tablet: download the mobile app
Note: If you do not want to download the mobile app, you can also join the meeting on a computer/laptop using
Google Chrome or
Firefox browser. Other browsers (Explorer, Safari) will not work.
3. Test your device settings and connection
Experiencing technical issues before your appointment? Contact your clinic so you can discuss using a different platform for your virtual appointment.
1. Get your health card
2. Prepare for and join the OTNhub appointment
More information about OTNhub virtual visits is available at:
For your privacy, and the privacy of your care provider, please
do not record the audio or video of your virtual visit.
Using Microsoft Teams
Also available:Virtual Visits Using Microsoft Teams: Extended Guide for Patients
You will have an online appointment, or a virtual visit, with your care provider using Microsoft Teams (Teams). Teams is a free software that is secure, private, and confidential. There is no cost to you for using this software for your virtual visit. This guide was designed to help you prepare for your virtual visit.
1. A device and videoconferencing tools
2. An internet connection
The invitation will be sent from an email address ending with:
It will include:
2. Download the Microsoft Teams app to your device
3. If you are using the desktop app (computer/laptop):Test your connection
2. Prepare for and join the Teams meeting
Note: If you already have an Office365 account, click
Sign in and join to connect using your account.
1. I don’t know where my virtual visit is being held.
2. I don’t see my email invitation.
3. I can’t hear my care provider.
4. My care provider can’t hear or see me.
5. My sound is slow, distorted or interrupted.
6. I’m still experiencing technical issues during the appointment!