At UHN, we strive to deliver Compassionate Care & Caring. Learn more about the services and supports that are available to you throughout your journey.
Our UHN programs and services are among the most advanced in the world. We have grouped our physicians,
staff, services and resources into 10 medical programs to meet the needs of our patients and help us make
the most of our resources.
At the heart of everything we do at UHN are our Healthcare Professionals. Refer a patient to one of our 12 medical programs. Learn more about the resources and opportunities available for professional growth.
University Health Network has grown to be one of the largest research and teaching hospital networks in Canada - pioneers in improving the lives of patients. Our long history of health professions education at Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals has consistently advanced the science of education.
University Health Network is a health care and medical research organization in
Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international
source for discovery, education and patient care.
Being touched by illness affects us in different ways. Many people want to give back to the community
and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one
of our experts for an interview. It's also the place to find UHN media policies and catch up on our news stories, videos, media releases,
podcasts and more.
There are at UHN:
The GIM Program at TWH focuses on best practices in acute medical and senior-friendly care. The inter-professional team meets daily to discuss and update each patient's plan to ensure a seamless journey.
The majority of patients have diagnoses of:
You need to be seen and admitted by a doctor at UHN to become a patient in one of our inpatient units.
* These material(s) are also available in other languages.
You can also find other services throughout UHN. Learn more about
patient and family services available throughout UHN.
In the General Internal Medicine Inpatient Unit, a team of health care professionals will care for you during your stay and help you prepare for your discharge.
For your stay, bring the following items. If you forget to bring anything with you or if you arrive in our inpatient unit after visiting our emergency department or transferring from another hospital, a friend or family member can bring the items after you have been admitted.
Documents and Information
Clothing and Personal Items
You may also want to bring:
We do not take responsibility for your money or valuables. If you choose to bring them into the hospital, you are doing so at your own risk.
An admitting clerk, intake coordinator or nurse will meet with you shortly after you arrive. They will welcome you and:
Monitoring Your HealthYour healthcare team will see you every day. We will talk with you about how you are doing and answer any questions you may have. If you want to speak with a member of your healthcare team at any other time, ask the nurse looking after you.You may have blood tests, x-rays, ultrasounds, CT scans or other tests performed during your stay. If we recommend that you receive any of these tests, we will discuss them with you in advance, and we will meet with you afterward to discuss the results.
We encourage you to have family members, friends and other supportive visitors during your stay. You are welcome to meet with visitors in your room, in the common lounge areas and in the visiting areas outdoors.UHN hospitals offer flexible visiting hours. Learn more about visiting patients at UHN »
Throughout our hospital, you and your family and other visitors can find a range of amenities to make your stay more enjoyable and comfortable. Learn more about amenities at UHN hospitals.
You will have a chance to tell us about your food preferences and allergies when you are admitted to the hospital. This information will be entered into our computer system, and your meals will take into account your preferences and allergies, as well as the diet plan specified by your doctor.
If you are taking any medications before you enter the hospital or if our healthcare professionals order new medications during your stay, we will provide your medications at the required times.
For each medication, you should know:
If you want to know more about your medications, you can ask your pharmacist, doctor or nurse at any time.
As your body heals, you may experience some pain and discomfort. Our goal is to make sure that you have as little pain as possible.Managing your pain can help your recovery. Pain management can:
To manage your pain, we need to know what you are feeling. You can describe your pain on a number scale, where "0" means "no pain" and "10" means "the worst pain you can imagine." You can also describe your pain with words like:
These words can help us understand and treat your pain.
It is important to wash your hands well and often while you are in the hospital. Washing your hands will reduce the chances that you will become sick or get an infection.
It's okay to ask your doctor, nurse and other healthcare providers to wash or sanitize their hands using a gel hand sanitizer before examining you.
You can learn more about infection control at UHN.
The length of your stay will be based on your healthcare team's assessment of your condition. Soon after you arrive on the unit, we will discuss with you and your family how long you will be staying.
We will work with you and your family to start planning early for your discharge to help you make a safe and successful transition.
At the end of your inpatient stay, we will give you any discharge instructions and a prescription for any medications you require.
If you have any questions about your discharge or your care needs before you leave the hospital, don't be afraid to ask a member of your team. We are here to help you.
Each unit has a nurse manager and a patient care coordinator. Please ask at the front desk if you wish to speak to them or ask for their business card.
The General Medicine Units are staffed by Internal Medicine Specialists. During your stay, your doctor may also ask other specialists to see you.
Medical students, residents and fellows also may be part of our team.
StudentsYou may encounter students from any health profession during your stay. Students get close supervision from teachers and staff. Students will introduce themselves to you so that you know who they are.
Learn more about
health care professional trainees at UHN.
Charge NurseThe charge nurse coordinates the functioning of the unit, shift by shift.
Nurse ManagerNurse Managers are in charge of the unit and may be contacted by patients and their families, about any concerns not addressed by the bedside nurse or medical team.
Patient Care Coordinator (PCC)The PCC works with the health care team to coordinate patient care and discharge.
Clinical Nurse SpecialistClinical Nurse Specialists in GIM are advanced practice nurses that offer expertise in geriatrics, complex wound care and diabetes.
NursesYour nurse will provide you with assessment, care and treatment specific to your illness. Your nurse will promote independence, assist with mobility and activities of daily living.
Occupational TherapistsOccupational therapists help you to be more independent. They help you with everyday activities like eating, dressing and bathing.
PharmacistsPharmacists give you information about the medicine you are taking. They also help to make sure you have the best medicine for you.
PhysiotherapistsPhysiotherapists work with you to improve your strength, balance and coordination.
Registered DietitiansDietitians help you learn about healthy eating and what to eat for a special heart diet.
Social WorkersSocial workers help you and your family plan for going home. They can help you find services in the community. They also offer counseling to help you to cope.
Spiritual Care ProfessionalsSpiritual care providers support patients and families of all faiths.
Patient Care Assistants (PCA)Patient care assistants help you with your personal care needs, such as bathing and feeding. They are staff members trained by the hospital.
Ward ClerkWard clerks provide administrative support and are typically the first person who patients meet when arriving on the unit.
Partnering with Patients
Our goal in the GIM program is for you to partner with your health care team. You can do this by speaking to any member of the team and/or using the communication board at your bedside.
You will be contacted with information about your first appointment.
Please bring the following to your appointment. Not all of these items may be needed for your appointment. Our clinic or your referring doctor will let you know what you must bring.
Please arrive 15 minutes before your appointment.
When you arrive, you will sign in with the receptionist. You will need your health card (OHIP card) to sign-in. If you do not have an OHIP card, please bring another form of government-issued photo ID, such as a driver’s license or passport.
You may be given a Measuring Health Equity Questionnaire to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have. The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you choose to give us will help us improve the quality of care for you and others.
First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more. Follow-up appointments usually take 15 to 30 minutes. We do everything we can to stay on time but sometimes unforeseen circumstances may delay your appointment.
At the end of your first appointment, the nurse or doctor will give you a contact list for your health care team. If you don’t get a contact list, feel free to ask for it.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next. For example, know the time and place of your next visit or if someone will call you with this information.
If you are unsure about what your next steps are, don’t be afraid to ask a member of your team. We are here to help you.
We understand that reaching us by phone can sometimes be difficult. Often our phone lines are busy or are turned over to the message centre so our staff can prepare for clinic visits or help other patients. We make every effort to return your call within 24 hours. Our staff will try to reach you 2 times. If we are not able to reach you directly you may need to call us again.