At UHN, we strive to deliver Compassionate Care & Caring. Learn more about the services and supports that are available to you throughout your journey.
Our UHN programs and services are among the most advanced in the world. We have grouped our physicians,
staff, services and resources into 10 medical programs to meet the needs of our patients and help us make
the most of our resources.
At the heart of everything we do at UHN are our Healthcare Professionals. Refer a patient to one of our 12 medical programs. Learn more about the resources and opportunities available for professional growth.
University Health Network has grown to be one of the largest research and teaching hospital networks in Canada - pioneers in improving the lives of patients. Our long history of health professions education at Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals has consistently advanced the science of education.
University Health Network is a health care and medical research organization in
Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international
source for discovery, education and patient care.
Being touched by illness affects us in different ways. Many people want to give back to the community
and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one
of our experts for an interview. It's also the place to find UHN media policies and catch up on our news stories, videos, media releases,
podcasts and more.
"Patients come to us for care at a very vulnerable point in their lives and they come to us with fears and uncertainties," said Dr. David Urbach, Surgeon, UHN. "It's very important we do everything we can to help alleviate those concerns."
Lee Perry is one patient who experienced fear and anxiety when faced with her chemotherapy appointment on Dec.28.
"I had accepted that this was in my best interest, but emotionally, I had a lot of fear," explained Perry.
Thankfully, Perry's pharmacist took notice of this and walked her through what she could expect of her treatment.
"I call them the passionate angels," said Perry. "My pharmacist gave me the piece of mind I needed. I got a good night's sleep and was ready to embrace my chemotherapy treatment the next day."
CLICK HERE TO WATCH 'UHN FACES OF CARE'
Partners in care: part of our 'culture'
Partners in Care Service Standards were first adopted at Toronto General Hospital's Goals and Objectives Planning Retreat Day in 2012. The standards represent what it takes for us to consistently create exceptional experiences for our patients and become Customer Service Champions.
Our goal is to ensure these standards become part of our culture – that they live in our daily practice and every interaction. As a first step, we developed the 4A's at Toronto General Hospital:
This is the foundation upon which we base all other standards to engage patients, families and each other as 'Partners in Care' – to ensure we work together in a respectful manner to promote a culture of service excellence across UHN.