At UHN, we strive to deliver Compassionate Care & Caring. Learn more about the services and supports that are available to you throughout your journey.
Our UHN programs and services are among the most advanced in the world. We have grouped our physicians,
staff, services and resources into 10 medical programs to meet the needs of our patients and help us make
the most of our resources.
At the heart of everything we do at UHN are our Healthcare Professionals. Refer a patient to one of our 12 medical programs. Learn more about the resources and opportunities available for professional growth.
University Health Network has grown to be one of the largest research and teaching hospital networks in Canada - pioneers in improving the lives of patients. Our long history of health professions education at Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals has consistently advanced the science of education.
University Health Network is a health care and medical research organization in
Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international
source for discovery, education and patient care.
Being touched by illness affects us in different ways. Many people want to give back to the community
and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one
of our experts for an interview. It's also the place to find UHN media policies and catch up on our news stories, videos, media releases,
podcasts and more.
O365 is a collection of cloud-based services that work together to increase productivity through collaboration. The suite of tools includes email and file storage in "the cloud", which enables additional features and increased storage capabilities.
If you are running into any issues such as Outlook crashes or delays in receiving email, please contact your local Help Desk to kick off a formal investigation. All agents are prepared to assist with further troubleshooting to improve your UHN email experience.
Office 2016 and O365 are two separate updates. The Office 2016 upgrade changed the look and feel of your Office tools, such as Word, Excel and Outlook, including your mail and calendar. The O365 upgrade did not affect the look of your mailbox. Rather it changed where your information is stored in the cloud.
Microsoft helps to safeguard your data by hosting it in Canadian data centres, with continuous data backup and disaster recovery. We also maintain the latest defences against viruses and spam.
However, it is recommended you do not use electronic communication, like email, for delivery of sensitive information. For more information on UHN’s privacy and security guidelines, please visit our O365 Best Practices page.
At this time, Office 365 will not cause any FCC impacts. Note that any future changes to cost structures will be communicated to UHN staff when available.
If you use the Notes feature in Outlook, you may have noticed that it does not look the same in the new Webmail interface.
In Outlook, the notes appear in a 'post-it' style whereas Webmail notes appear like draft email messages.
From Webmail, pre-existing notes can be edited and saved to your Drafts folder, however new notes cannot be created.
As a workaround, you can consider creating notes in the Tasks folder or create an additional Tasks folder to hold all your Webmail notes.
If you decide to create notes in the existing Tasks folder, you can mark these with a Category or any other sorting or filtering method to differentiate from your regular Tasks. You can also mark them as 'Done' to prevent each note from showing up as a To-Do item or a pop-up reminder.
It is a good idea to periodically review your Junk Email folder to make sure you're not missing important messages.
If you find any messages incorrectly classified as junk mail, you can update your junk mail settings in the Outlook application and Webmail. This allows you to build a Safe Senders list and any email or domain on that list can come to your inbox..
To learn how to control these settings, please visit our
O365 Outlook and Webmail Resourcespage.
Files and folders to be synced with OneDrive cannot contain the following special characters in their names: * : ? / |
Individual files are limited to
OneDrive files can be synced to
computerusing the OneDrive sync application, including personal computers at home. This sync app lets you save a local copy of your OneDrive files and folders to a computer, which is accessible from the Document Library. These files and folders will be accessible even when you are not connected to the Internet.
OneDriveis a personal file storage tool for your work documents and is only managed by you. It is recommended that you use OneDrive to store files which would normally be saved to your local desktop or network drive.
You may choose to store a file on OneDrive when:
SharePoint Online is used for team document storage and is managed by more than one individual.
You may choose to store a file on SharePoint Online when:
To ensure successful migration of all your files and folders to OneDrive, please plan to transfer your content in smaller sections rather than transferring large quantities of data in one move.
If you are using the Sync App to complete the transfer of many folders, we also recommend copy and pasting the items, rather than dragging the files to the folder.
Since launching OneDrive and testing with various UHN teams, there have been mixed reports related to issues when migrating many files and data sets in a single move. Initial investigation has revealed that this may be caused by poor network connectivity or latency.
Our team is continuing to investigate these reports. If you are experiencing any challenges, please contact your local Help Desk for additional support.
Multiple O365 accounts
cannotbe signed in at the same time, from the same browser. Once you have signed into your UHN account, if you are looking to access another account on the O365 browser, please be sure to log out of your UHN account first.
Alternatively, you can open multiple O365 accounts on separate browser applications -- for example, open one account on Google Chrome and another account on Internet Explorer.
Data stored in your OneDrive library is private and only accessible to you. Please note, in the case of privacy or security investigations, UHN Digital is able to access your data if needed. In compliance with UHN's privacy policies, Microsoft has committed to ensuring your data is safe, secure and protected.
The OneDrive application has been tested and piloted by several teams at UHN since December 2017. From past pilot participants, the following known issues have been reported:
Should any additional issues be reported, details will be provided on this Information Site.
Your current SharePoint Team Site (also called “SharePoint On-Premises”) resided on UHN servers and was available through the UHN Network only. Your existing SharePoint Online Site is available online, in the cloud which provides enhanced stability, accessibility and collaboration features.
These additional features include:
• SharePoint Online sites are accessible from anywhere and will not require a VPN token for remote access
• Files are editable through the browser with Office Online
• Real-time co-editing with your team members
Teams are generally composed of Site Owners and Site Members.
Your files will be saved online and in the cloud when you use SharePoint Online. To keep your team's files and folders organized, you should follow the following naming conventions:
Microsoft's data storage facilities comply with our digital security standards. The data stored within Microsoft's Data Centres are encrypted and physically secured to prevent loss or unauthorized access of data. Files that are transmitted using the SharePoint Online service over Internet are also encrypted.
In compliance with UHN's privacy policies, Microsoft has committed to ensuring your data is safe, secure and protected on its cloud-based applications, including OneDrive and SharePoint Online.
If you would like support for an existing SharePoint Online Team Site, please contact the Team Site Owner.
If you are a team site owner for an existing SharePoint Online Team Site, and you are looking for additional support, please contact
For all other SharePoint Online support, please submit an
EWS Request Form. A member of the Enterprise Web Solutions (EWS) Team will be happy to further assist you.