At UHN, the needs of patients come first, above all else. As such, we recognize that Virtual Care at UHN could not be successful without the ongoing guidance of our patient community. With an ultimate goal of drawing our patients closer to UHN than ever before, our Virtual Care team has committed to engaging its diverse patient population at every stage of the initiative's design and implementation. We invite you to be part of this journey.
"Going to the hospital for an appointment has always carried risks for me, as my immune system is quite suppressed. The ability to receive virtual care through UHN, especially during COVID-19, has meant that my care has continued on without being compromised. There was one situation where I had to go into the hospital — but that's the beauty of this system. Your care providers are able to evaluate the situation virtually and then make the call if you do need to come in. I then knew I was going in for a specific reason — they took care of it, and I was out. It has given me the full confidence that UHN is looking after me even in these challenging times."
— Scott, Patient Partner
"At UHN the patient voice is truly valued — it's not about "simply" ticking the boxes. Our patient voices are sought out, and listened to at every step of the process. Not every organization is as forward-thinking in engaging a Patient Partner at every table — leveraging their feedback and lived experience — and actually utilizing the patient voice in the decision-making process. It's quite astounding."
— Lilac, Patient Partner
