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When people come to UHN, they can and should expect the highest quality in the domains below — and it’s our privilege to deliver on them. UHN’s Essentials represent our central​ responsibilities as a leading academic health sciences centre. UHN’s Strategic Priorities ​build on our Essentials and help us deliver A Healthier World.​

  • Patients, clients and families are empowered as partners in their care.
  • Awareness, communication and equitable access.
  • Consistent superior patient and family experiences.
  • Transformed spaces to deliver the most advanced care, research and education.
  • Right care, right place, right environment —​ including what can be done at home!
  • Strong governance and risk management.
  • Revenue growth and operational efficiency.
  • Long-term financial stability.
  • UHN is the partner of choice for community agencies, health service providers, foundations, donors, academia, government and industry.
  • Advocate with our partners for system change.
  • Growth, development and well-being.
  • TeamUHN —​ one organization, one team, one purpose.
  • Consumer-centric culture focused on outcomes and performance with demonstrated respect for all.
  • Highest levels of safety and quality care.
  • Meaningful and measurable progress towards zero preventable harm for patients and staff.
  • Optimized foundational systems, tools and infrastructure.
  • Consumer-centric systems, processes, experiences.