As of June 4, 2022, all UHN hospitals have started using a new health information system called Epic. This means more control for patients over their medical information, and new ways to communicate with their care teams through a new myUHN Patient Portal.

Epic is used by many other health care organizations, including Trillium Health Partners, SickKids, St. Joseph’s Healthcare Hamilton, The Ottawa Hospital, Women’s College, Alberta Health Services, and the Mayo Clinic.

Benefits of this change:

  • Enhanced patient experience and safety
  • A single, digital chart for each patient used across all UHN clinics and services
  • More efficient and secure communication among care teams
  • Using less paper

Hospital staff have been training and practicing using this new system, but everyone is still learning. We thank you for your patience as we go through this important change. If you have questions or concerns, please speak to your care team or ask to speak with the manager of your clinic.

How this change may impact you

Wait times while at the hospital

  • Things may take longer than usual at the hospital in the first few days or weeks after Epic go-live on June 4, 2022. For example, it may be slower at the information desk, during registration, or when waiting to see your provider.
  • Phone lines may be busier than usual.
  • Please still come at your scheduled appointment time.
  • Plan ahead for being at the hospital for extra time. Bring any medications or supplies you may need, and comfort items like as a book, headphones, water and a snack.
  • UHN has free wireless Internet access in most areas for you to use. Look for "Guest Wireless Network" in your mobile device's Wi-Fi settings.
  • If you are getting picked-up after your appointment, let your driver know that you may be at the hospital for longer than usual.
  • If you are using Wheel-Trans, you may choose to schedule your pick-up for a bit later than usual. Let your care team know if you are using Wheel-Trans.
  • Be aware that parking or transit may cost more if you are delayed.

Staff using mobile devices

  • More members of your care team may be using smartphones and tablets than before to access your medical information.
  • These devices are secure and your information is safe.

New features in myUHN Patient Portal

Virtual Care

  • Having a video or telephone appointment? You can now contact myUHN Support for questions or concerns about virtual visits.
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