Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
Our 10 medical programs are spread across eight hospital sites – Princess Margaret, Toronto General, Toronto Rehab’s five sites, Toronto Western – as well as our education programs through the Michener Institute of Education at UHN. Learn more about the services, programs and amenities offered at each location.
Maps & Directions
Find out how to get to and around our nine locations — floor plans, parking, public transit, accessibility services, and shuttle information.
Ways You Can Help
Being touched by illness affects us in different ways. Many people want to give back to the community and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one of our experts for an interview. It’s also the place to find UHN media policies and catch up on our news stories, videos, media releases, podcasts and more.
There are at UHN:
The Specialized Dementia Unit is appropriate for individuals who:
Our inpatient service is not appropriate for individuals who:
To submit a referral, download and complete the
Specialized Dementia Unit Referral Form and Take Back Agreement.
Once you have completed the forms, fax them to our CASS Central Registry (located at Toronto Central LHIN) at 416 506 0439.
Once we receive your referral, we will review the referral to ensure that it is complete; if incomplete, we will ask for the missing information. We will contact the referral source to confirm the admission date and provide information about the patient's stay. The referral source is responsible for providing the substitute decision-maker with the information about admission and the stay.
The 5 South Specialized Dementia Unit (SDU) is a 17-bed locked inpatient unit. The staff provide specialized assessment and treatment for behaviours associated with Alzheimer's disease and other dementias that interfere with patients' quality of life and their ability to be managed safely in long-term care, community-based care or home environments.
The interprofessional team on the unit has expertise in addressing the full range of physical, mental, emotional and social issues associated with dementia. They set rehab goals to manage responsive and reactive behaviours caused by dementia and help to minimize the difficulties experienced by caregivers.
The nurses on the SDU work collaboratively with the other members of the interprofessional team to assess and create individualized care plans for patients with advanced dementia.
Dementia profoundly changes individuals' lives and those of their families. Dementia causes loss of memory and mental abilities, such as judgement and reasoning. It affects a person's behaviour, mood and ability to communicate, and it can increase an individual's risk of falling. Dementia affects each person differently, and our care reflects that. We focus on superior outcomes for each and every patient.
You can also find other services throughout UHN. Learn more about
patient and family services available throughout UHN.
In the Specialized Dementia Unit, a team of health care professionals will provide care and recommend strategies to help reduce the behavioural challenges that your loved one is experiencing as a result of dementia.
Our program service coordinator will call to confirm your loved one's admission date and provide information about the inpatient stay.
We will also send an admission letter, along with other relevant details to help you prepare for your loved one's inpatient stay.
Our inpatient unit has secure doors to enter and exit. Doors are locked to ensure the well-being of patients. To enter our unit, use the phone outside the entrance and call the number displayed on the wall. You can request an access card for you to enter or exit the unit.
A nurse will meet with you and your loved one shortly after your loved one arrives. They will welcome you and:
For your stay, bring the following items. If you forget to bring anything with you or if you arrive in our inpatient unit after visiting our emergency department or transferring from another hospital, a friend or family member can bring the items after you have been admitted.
Documents and Information
Clothing and Personal Items
If you forget to bring anything with you, you can bring the items after your loved one has been admitted.
You may also want to bring:
We do not take responsibility for your money or valuables. If you choose to bring them into the hospital, you are doing so at your own risk.
Your TreatmentThroughout the stay, we will complete a comprehensive assessment of your loved one's overall health and well-being (including psychiatric, medical, functional, physical and psychosocial needs) and develop a personalized treatment plan with you to meet the needs and goals outlined prior to your loved one's admission.
Monitoring Your HealthOur health care team will interact with your loved one every day. We will talk with you about how your loved one is doing and answer any questions you may have. You can speak with any member of the health care team to request information and updates.Your loved one may have blood tests,
CT scans or other tests performed during your stay. If we recommend that your loved one receive any of these tests, we will discuss them with you in advance, and we will meet with you afterward to discuss the results.
VisitorsWe encourage visits from family members, friends and other supportive visitors during your loved one's stay. You can visit in your loved one's room or in the common areas in the unit. Visits outside our unit must be approved in advance by your loved one's health care team.Visiting hours at University Centre are from 11:00 am to 9:00 pm daily. Learn more about
visiting patients at UHN »
AmenitiesThroughout our hospital, you and your family and other visitors can find a range of amenities to make your stay more enjoyable and comfortable. Learn more about
amenities at UHN hospitals.
Eating and DrinkingYou will have a chance to tell us about your loved one's food preferences and allergies when your loved one is admitted to the hospital. This information will be entered into our computer system, and meals will take into account these preferences and allergies, as well as the diet plan specified by the doctor.
MedicationsIf your loved one is taking any medications, we will confirm this information with you or with the long-term care centre or hospital where your loved one has been staying before your loved one is admitted in our unit. We will provide medications at the required times.For any changes to medications, we will obtain your consent as the substitute decision-maker in advance. For each medication, you should know:
If you want to know more about your loved one's medications, you can ask the pharmacist, doctor or nurse at any time.
Pain ManagementOur goal is to make sure that your loved one has as little pain as possible.For some individuals, difficult behaviours may be a way of responding to pain, and managing pain can reduce these behaviours.Managing pain can also help:
Hand WashingIt is important to wash your hands well and often while you are in the hospital. Washing your hands will reduce the chances that you or your loved one will become sick or get an infection.You can learn more about
infection control at UHN.
The length of the inpatient stay will be based on our health care team's assessment of your loved one's level of function. Individuals may stay for 60 days or less. We will discuss with you how long your loved one will be staying.
Our goal is to assist in a successful discharge. Before your loved one's discharge, we can arrange a discharge meeting to ensure you have the opportunity to discuss next steps and any questions or concerns you may have with the health care team.
At the end of the stay, we will provide discharge recommendations, care tips and prescriptions for medications.
If you have any questions about your loved one's discharge or care needs before leaving our unit, don't be afraid to ask a member of your team. We are here to help you.
Visit our Health Information section to find dedicated resources to help you understand your condition.
Find the information you're looking for.
Our patients benefit from the expertise of a wide range of skilled rehabilitation professionals who work together in an interprofessional team. Each team member contributes specialized knowledge to the care we provide.
The following professionals may provide care during your loved one's inpatient stay:
Other team members may include: chaplains, educators, ethicists, students and volunteers.
You will be contacted with information about your first appointment.
Please bring the following to your appointment. Not all of these items may be needed for your appointment. Our clinic or your referring doctor will let you know what you must bring.
Please arrive 15 minutes before your appointment.
When you arrive, you will sign in with the receptionist. You will need your health card (OHIP card) to sign-in. If you do not have an OHIP card, please bring another form of government-issued photo ID, such as a driver’s license or passport.
You may be given a Measuring Health Equity Questionnaire to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have. The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you choose to give us will help us improve the quality of care for you and others.
First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more. Follow-up appointments usually take 15 to 30 minutes. We do everything we can to stay on time but sometimes unforeseen circumstances may delay your appointment.
At the end of your first appointment, the nurse or doctor will give you a contact list for your health care team. If you don’t get a contact list, feel free to ask for it.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next. For example, know the time and place of your next visit or if someone will call you with this information.
If you are unsure about what your next steps are, don’t be afraid to ask a member of your team. We are here to help you.
We understand that reaching us by phone can sometimes be difficult. Often our phone lines are busy or are turned over to the message centre so our staff can prepare for clinic visits or help other patients. We make every effort to return your call within 24 hours. Our staff will try to reach you 2 times. If we are not able to reach you directly you may need to call us again.