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5th Floor, Warren Connelly Palliative Care Clinic
Monday - Friday: 9:00am - 5:00pm
Phone: 416 946 2135
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The Warren-Connelly Palliative Care Clinic is dedicated to providing timely, collaborative care for patients with advanced cancer and their families. We focus on pain and symptom control, as well as you and your family's emotional, spiritual, social and practical needs. Our specialized team is made up of palliative care doctors, nurses, occupational therapists, spiritual care professionals and social workers. The team works closely with you and your family to ensure you get the best care possible.
For complete referral instructions, read the
Guide for Physicians Referring to the Palliative Care Clinic.
Your oncologist may refer you to the palliative care team for specialized management of your symptoms. Your oncologist's office will call you and give you the date, time and location for your first appointment. They will also tell you the name of the palliative care doctor you will be seeing.
Learn more about what to bring to your appointment »
Before your appointment, there will be a questionnaire to fill out in your myUHN portal. Please fill out the questionnaire before your visit as it will allow your team focus on your specific needs/concerns. You may also review and update your current medications through the myUHN portal. This will help your healthcare team to provide care that is safe and most suitable for you.
When you arrive, check in with the
Patient Flow Coordinator. They will give you a few forms to complete:
Your palliative care team uses your answers to track how you are doing and to make sure your most important concerns are looked after. If you need help to fill out the forms, the nurse or doctor can do that with you in the clinic room.
The nurse or doctor will come to show you into a clinic room when it is your turn. The University Health Network (UHN) is one of the teaching sites for the University of Toronto, which means you may first be assessed by a medical learner (medical student, resident or fellow). Following the initial assessment, you will see the palliative care doctor.
After your first visit, we will schedule follow-up visits as you need them. If it becomes difficult for you to visit the clinic, we will contact your family doctor or refer you to a home palliative care doctor in your community, if one is available.
First appointments take longer than follow-up appointments.
We do our best to stay on time. Unfortunately, your appointment may be delayed by unforeseen circumstances. We recommend that you come prepared for delays. For example, make sure your arrangements for things like babysitting, elder care and parking can accommodate a longer than usual appointment.
At the end of your first appointment, the nurse or doctor will give you a contact list for your health care team. If you don't get a contact list, feel free to ask for it.
If you are unsure about what your next steps are, don't be afraid to ask a member of your team. We are there to help you.
If you have any symptoms or health care concerns between visits, please feel free to call the TELE triage line. It is very important that you leave a message on the hotline for the nurses to call you back. In your message, please state:
Messages left before 4 pm will be returned the same day. Messages left after 4 pm will be returned the next business day.
We make every effort to return your call as soon as possible. If we are not able to reach you directly -- and you do not have an answering machine for us to leave a message -- you may need to call us again.
The goals of palliative care are to:
Palliative care can help people:
Learn more about the palliative care services that UHN offers »
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Princess Margaret Cancer Centre has many services available to help you and your family before, during and after treatment.
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Treating and caring for people with cancer takes a well-coordinated team.
Your team at the Palliative Care Clinic is made up of world-class health care professionals working together for you and with you. The palliative care team is made up of many people: