ALERT CONTENT PLACEHOLDER

Our hospital offers a range of amenities and activities that are available to you as a patient or visitor.

Food and Retail Services

Food

TWH Food Court

Location: 1st floor, in the Hospital Atrium

Coffee Shops

  • Tim Hortons – 1st floor, in the Hospital Atrium
  • Second Cup – 1st floor, beside the Leonard Street Entrance, near the east wing

Vending Machines

Location: 1st floor, near Admitting

CORE Catering

Learn more about our catering services »

Retail

Bank Machines

  • Atrium, 1st Floor, near Dundas Street entrance
  • Atrium, 1st Floor, beside Nassau Street entrance

Pharmacy

Shoppers Drug Mart Pharmacy
Atrium, 1st Floor
Phone: 416 603 5800 ext. 5686

Monday – Friday
8:30 am – 7:00 pm
Saturday
9:00 am – 5:00 pm
Sunday & Statutory Holidays
Closed

Learn More »

Newspapers and Mailboxes

News boxes and mailboxes are located outside the Bathurst Street entrance. You can also buy newspapers and stamps at the Shoppers Drug Mart.

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Internet, Phone and Television

Internet
Wi-fi access is available throughout our site, on the Guest Wireless Network. You do not need a password to access the guest wi-fi.

Pay Phones

  • Inside the Bathurst Street entrance
  • Inside the Nassau Street entrance
  • Across from the entrance to the Patient & Family Library, beside the stairwell

Taxi Phones

Inside the Nassau Street entrance, beside the pay phones

Information Phones

You can use information phones to dial different locations within the hospital.

Location:
1st floor information desk, at the Bathurst Street entrance

Bedside Phones

Beside phones are not available at Toronto Western Hospital. You are welcome to bring your personal cell phone for use while in-hospital.

Teletypewriter (TTY) and Phone Interpreters

We have interpreters who can interpret for you over the phone if English is not your first language. Learn more about Interpretation Services.

We also have TTY phones available for the deaf and hard-of-hearing. For more details, see Accessibility Services at UHN.

Television

In-room television services are not available. You are welcome to bring a personal cell phone, tablet or laptop to connect to the UHN guest wi-fi.

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Information, Security and Lost & Found

Information Desks

Information desks are located close to the entrances of all UHN facilities. Volunteers at the information desks can answer questions, give directions and escort you where you need to go.

Location: 1st floor, in the Hospital Atrium
Hours:
Monday – Friday: 8:00 am – 6:00 pm
Saturday – Sunday: 8:00 am – 4:00 pm
Phone: 416 603 5800 ext. 5702

Security

All staff wear an identification badge showing their name, job title and department.

Security officers are always on duty. If you notice any suspicious individuals, call hospital security and tell your nurse or any other staff member.

Location: 1st floor, near the Dundas Street entrance, across from the Courage Shop
Phone: 416 340 4111

Lost & Found

If you have lost something, contact the security office. If you have found an item, you can contact one of our security offices or give it to any staff member.

Location: 1st floor, near the Dundas Street entrance, across from the Courage Shop
Phone: 416 340 4111

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Activities and Relaxation

Art in the Atrium

Art in the Atrium is a series of artistic events, produced by the Artists' Health Alliance in partnership with the Artists' Health Centre. Events range from live performances by musicians and dancers to visual art temporary exhibits to enrich the hospital experience for patients, staff and visitors.

Live performances start at noon and are free and open to the public. For details on future events visit http://artistshealth.com/ahc/atrium/.

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Patient & Family Library

You can learn more about your health condition and look up information on the computers and in the printed materials in our patient and family library.

The Paul B. Helliwell Patient & Family Library
1st floor, West Wing

Monday – Thursday
8:30 am – 4:30 pm
Friday
8:30 am – 4:00 pm

Phone: 416 603 6277
Fax: 416 603 5310
Email: twpfl@uhn.ca

You can also participate in classes, download eBooks and get other valuable resources through the Patient & Family Education Program at UHN

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