Our hospital offers a range of amenities and activities that are available to you as a patient or visitor.

Food and Retail Services


TWH Food Court
Location: 1st floor, in the Hospital Atrium

Coffee Shops

  • Tim Hortons – 1st floor, in the Hospital Atrium
  • Second Cup – 1st floor, beside the Leonard Street Entrance, near the east wing

Vending Machines
Location: 1st floor, near Admitting

CORE Catering
Learn more about our catering services »


Bank Machines

  • Atrium, 1st Floor, near Dundas Street entrance
  • Atrium, 1st Floor, beside Nassau Street entrance


Shoppers Drug Mart Pharmacy
Atrium, 1st Floor
Phone: 416 603 5800 ext. 5686

Monday – Friday, 8:30 am – 7:00 pm
Saturday, 9:00 am – 5:00 pm
Sunday & Statutory Holidays – Closed

Learn More »

Newspapers and Mailboxes
News boxes and mailboxes are located outside the Bathurst Street entrance. You can also buy newspapers and stamps at the Shoppers Drug Mart.

Internet, Phone and Television

Wi-Fi access is available throughout our site, on the Guest Wireless Network. You do not need a password to access the guest Wi-Fi.

Pay Phones

  • Inside the Bathurst Street entrance
  • Inside the Nassau Street entrance
  • Across from the entrance to the Patient & Family Library, beside the stairwell

Taxi Phones
Inside the Nassau Street entrance, beside the pay phones

Information Phones
You can use information phones to dial different locations within the hospital.

1st floor information desk, at the Bathurst Street entrance

Bedside Phones
Bedside phones are not available at Toronto Western Hospital. You are welcome to bring your cell phone for use while in the hospital.

Teletypewriter (TTY) and Phone Interpreters
We have interpreters who can interpret for you over the phone if English is not your first language. Learn more about Interpretation Services.

We also have TTY phones available for the deaf and hard of hearing. For more details, see Accessibility Services at UHN.

In-room television services are not available. You are welcome to bring a personal cell phone, tablet or laptop to connect to the UHN guest Wi-Fi.

Information, Security and Lost & Found

Information Desks

Information desks are located close to the entrances of all UHN facilities. Volunteers at the information desks can answer questions, give directions and escort you where you need to go.

Location: 1st floor, in the Hospital Atrium
Monday – Friday, 8:00 am – 6:00 pm
Saturday – Sunday, 8:00 am – 4:00 pm
Phone: 416 603 5800 ext. 5702


All staff wear an identification badge showing their name, job title and department.

Security officers are always on duty. If you notice any suspicious individuals, call hospital security and tell your nurse or any other staff member.

Location: 1st floor, near the Dundas Street entrance, across from the Courage Shop
Phone: 416 340 4111

Lost & Found

If you have lost something, contact the security office. If you have found an item, you can contact one of our security offices or give it to any staff member.

Location: 1st floor, near the Dundas Street entrance, across from the Courage Shop
Phone: 416 340 4111

Activities and Relaxation

Art in the Atrium
Art in the Atrium is a series of artistic events, produced by the Artists' Health Alliance in partnership with the Artists' Health Centre. Events range from live performances by musicians and dancers to visual art temporary exhibits to enrich the hospital experience for patients, staff and visitors.

Live performances start at noon and are free and open to the public. For details on future events visit

Patient & Family Library

You can learn more about your health condition and look up information on the computers and in the printed materials in our patient and family library.

The Paul B. Helliwell Patient & Family Library
1st floor, West Wing

Monday – Thursday, 8:30 am – 4:30 pm
Friday, 8:30 am – 4:00 pm

Phone: 416 603 6277
Fax: 416 603 5310

You can also participate in classes, download eBooks and get other valuable resources through the Patient & Family Education Program at UHN

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