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Our outpatient program provides mental health services to adults living in downtown Toronto. We work closely with patients when they are experiencing a crisis.
Our program is based on the Assertive Community Treatment model used throughout North America. It is an intensive, patient-centred program that offers treatment, rehabilitation and support services from a multi-disciplinary team. It has been proven effective in enhancing the quality of life and decreasing the need for hospitalization among people with serious mental illness.
We offer community outreach and support to individuals who may have experienced difficulty maintaining contact with health care workers in the past. Our aim is to help people function better and live more successfully in the community. We do most of our work with patients in their own environments. Our patients help us to develop a treatment plan that is tailored to their needs. We monitor symptoms of illness and promote appropriate medical treatment.
We also can help with housing, finances, drug and alcohol abuse, medication, family issues, legal problems, rehabilitation and vocational goals. Our team can provide education and skills training needed to live successfully in the community. Additional education and support is offered to family members of our patients.
IMPACT is a program of
Toronto Western Hospital.
Learn more about
what you can expect when you have a clinic appointment.
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Our team is composed of psychiatrists, occupational therapists, social workers, nurses, peer support workers, community mental health workers and a program assistant.
Clinical Director: Charlene Reynolds
Senior Clinical Manager: Marla Kaye
Team Lead: Patricia Melville
Educator: Aideen Carroll
Administrative Assistant: Kavitha Balasundaram
Community Mental Health Workers:
Peer Support Worker: Scott McDougall
You will be contacted with information about your first appointment.
Please bring the following to your appointment. Not all of these items may be needed for your appointment. Our clinic or your referring doctor will let you know what you must bring.
Please arrive 15 minutes before your appointment.
When you arrive, you will sign in with the receptionist. You will need your health card (OHIP card) to sign-in. If you do not have an OHIP card, please bring another form of government-issued photo ID, such as a driver’s license or passport.
You may be given a Measuring Health Equity Questionnaire to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have. The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you choose to give us will help us improve the quality of care for you and others.
First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more. Follow-up appointments usually take 15 to 30 minutes. We do everything we can to stay on time but sometimes unforeseen circumstances may delay your appointment.
At the end of your first appointment, the nurse or doctor will give you a contact list for your health care team. If you don’t get a contact list, feel free to ask for it.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next. For example, know the time and place of your next visit or if someone will call you with this information.
If you are unsure about what your next steps are, don’t be afraid to ask a member of your team. We are here to help you.
We understand that reaching us by phone can sometimes be difficult. Often our phone lines are busy or are turned over to the message centre so our staff can prepare for clinic visits or help other patients. We make every effort to return your call within 24 hours. Our staff will try to reach you 2 times. If we are not able to reach you directly you may need to call us again.