Students working together imagePicture this: One minute you're a University of Toronto student, the next you're the VP of a hospital with excessively long Emergency Department wait times. Patients are sick, stressed and irate, the media are splashing your hospital across the front page, and you have to fix the situation. Quitting is not an option; what would you do?

This was the scenario that the Institute for Healthcare Improvement (IHI) Open School Chapter students from the University of Toronto faced last weekend when the Centre for Innovation in Complex Care (CICC) introduced them to their Lakeview simulator.

"The Lakeview simulator is a web-based teaching tool that teaches individuals about change management, Lean theory and focuses on interprofessional teamwork in a health care setting," says Dr. Dante Morra, Medical Director, CICC.

"The simulation itself is surprisingly realistic, and it is a fun way of learning about change management, inter-disciplinary collaboration and Lean methodologies. All the students expressed how much they enjoyed the event. The CICC facilitators were wonderful and really made the day an outstanding experience for all," says Jason Coke, simulation participant and chapter leader of University of Toronto's IHI Open School Chapter.

The CICC is based at UHN and pioneers innovative solutions to problems in complex health care and is committed to improving global health care through innovation and the dissemination of new best practices such as the Lakeview simulator. The CICC includes an interprofessional team of faculty and members include individuals with backgrounds in medicine, nursing, pharmacy, the allied health professions, health informatics, design, engineering and research.

In the summer of 2008, the CICC partnered with the University of Toronto's Collaborative for Health Sector Strategy (CHSS) to assemble an interdisciplinary group of University students who embarked on a nine-week journey to create an online simulation to teach strategies in change management. The students paired up with industry partner, ExperiencePoint — a leader in the development of online simulations for business.

Lakeview is used in university curriculum at the Rotman School of Management and the Faculty of Medicine at the University of Toronto, and health sector leadership development programs.

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