myUHN Patient Portal, which was expanded across UHN on Jan. 30, allows patients to track their results and better manage their appointment schedules. (Video: UHN)

At UHN, the primary value is that the needs of patients come first.

myUHN Patient Portal, a secure website where patients have real-time access to their health record information and appointments, offers a key illustration of that.

It's been a little more than six months since myUHN Patient Portal expanded across UHN on Jan. 30 of this year. More than 25,000 patients have now signed up to access their portal. myUHN has also received national and local recognition – as a finalist at the PwC Vision 2 Reality awards in the Innovator of the Year category and UHN's Local Impact Award - Non-Clinical Team, at the organization's Annual General meeting – for demonstrating leadership that positively impacts the patient experience.

"It has been a very positive experience for both patients and staff," says Jo-Anne Hilton, Administrative Coordinator at the Francis Family Liver Clinic, which has registered the most patients at Toronto General Hospital. "myUHN has helped patients manage their appointments better and there does not appear to have been any uptick in calls to the clinic or with the doctor's admins too."

The myUHN team could not have achieved such success without patients, and staff who have been actively offering myUHN to patients. Thank you to all the staff who have helped along the way.  We would like to celebrate and recognize the areas at each site who have registered the most patients:  

  • Toronto General Francis Family Liver Clinic
  • Toronto Western Admitting and Registration
  • Toronto Rehab University Centre and Lyndhurst Centre Medical Clinics (Physiatry)
  • Princess Margaret Medical Imaging

Congratulations on helping UHN achieve this incredible milestone!

TGH Liver Clinic group
Administrative staff from Toronto General Hospital Liver Clinic, which signed up the most patients to myUHN Patient Portal at TGH, include (L to R) Rosemin Janmohamed, Jo-Anne Hilton, Jinny Bao, Myra Lee Marron and Vasiliki Bakas, Operations Manager, myUHN Patient Portal. (Photo: UHN)

"It is so great to see how myUHN Patient Portal is being used as a tool to improve communication between the healthcare team and patients," says Vas Bakas, Operations Manager, myUHN Patient Portal. "It is also helping patients stay safe since they have quick access to their information and can update their health care team if any corrections need to be made.

"It is a great example of how patients can become more engaged in their care."

The myUHN team is in the process of evaluating myUHN to see how it has impacted patient experience, caring safely and clinical efficiencies.  The interim evaluation is expected to be completed this fall. It will include the results of our patient pulse survey, staff and physician feedback and reports regarding clinical efficiencies and reducing preventable harm.

The formal evaluation, which will happen in early 2018, will include a deeper dive of the interim evaluation and also include the results of a UHN-wide staff survey on the portal.​

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