Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
Our 10 medical programs are spread across eight hospital sites – Princess Margaret, Toronto General, Toronto Rehab’s five sites, Toronto Western – as well as our education programs through the Michener Institute of Education at UHN. Learn more about the services, programs and amenities offered at each location.
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Earlier this month, UHN launched the first in-hospital interpretation call centre in Canada. The centre is a dedicated space where interpreters provide their services via phone.
Traditional face-to-face interpreters can work with only four to six patients each day. They spend most of their time in waiting rooms and travelling. Phone interpreters don't have to travel between sites and clinics, or wait in waiting rooms. This means they can serve up to six patients in just an hour.
Face-to-face interpreters are still preferable for long appointments, for patients who are hard of hearing, mental health encounters, and when discussing sensitive issues, such as a negative diagnosis or palliative care. Phone interpretation is most effective for short encounters, especially in busy clinics where face-to-face interpreters spend most of their time waiting.
Phone interpretation now represents over 25% of all interpreter-facilitated encounters at UHN. As the demand increases, so does the expense for the contracted service. By creating an in-hospital call centre, staff interpreters can provide the service at a fraction of the cost, and thus serve many more patients with the same resources.
In the US, such call centres are standard in large urban centres. UHN has followed this model and is now leading the way in Canada to increase access, keep costs down, and ultimately set a higher standard of patient-centred care for our limited-English proficiency patients.