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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Forgot Your Password?

If you forgot the password to your UHN-managed computer, email or certain applications, you can reset your password through the Microsoft Password Reset Tool.  

Before you can use the tool, you must​ register your phone number here​.

Use the Password Reset To​ol »


H​​ow to use the Password Reset Tool: ​

Step 1 On the Password Reset page, enter your primary email address in the space provided for your User ID. You will also be required to enter the characters viewed in the image provided.  ​

Once you have entered your email and the characters in the image, select Next. ​

password reset - main page  

Step 2 To verify your identity, you can choose to receive a text or phone call to your registered phone number. ​

Verify Identity  

Step 3 Follow one of the below methods to complete the verification steps:  ​

a. Select Text to receive a six-digit code over text message. 
Enter the code onto the space provided on the webpage and select Next.
b. Select Phone to receive an automated phone call
Press the # sign to complete verification.  

password reset - insert code  

Step 4 You will be redirected to another screen and prompted to choose a new password.  Enter and confirm your new password, then select Finish. ​

Step 5 You have finished resetting your password! These applications​​ will be affected by this reset and may send you a prompt to re-enter your password. ​

Recommended: Please restart your computer for a more seamless password reset experience. ​

password reset - new password  
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