Advisory: Give yourself extra time when travelling by car to Toronto General Hospital, Princess Margaret Cancer Centre, or Toronto Rehab University Centre. City of Toronto construction on University Ave. may cause delays.
At UHN, we strive to deliver Compassionate Care & Caring. Learn more about the services and supports that are available to you throughout your journey.
Our UHN programs and services are among the most advanced in the world. We have grouped our physicians,
staff, services and resources into 10 medical programs to meet the needs of our patients and help us make
the most of our resources.
At the heart of everything we do at UHN are our Healthcare Professionals. Refer a patient to one of our 12 medical programs. Learn more about the resources and opportunities available for professional growth.
University Health Network has grown to be one of the largest research and teaching hospital networks in Canada - pioneers in improving the lives of patients. Our long history of health professions education at Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals has consistently advanced the science of education.
University Health Network is a health care and medical research organization in
Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international
source for discovery, education and patient care.
Being touched by illness affects us in different ways. Many people want to give back to the community
and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one
of our experts for an interview. It's also the place to find UHN media policies and catch up on our news stories, videos, media releases,
podcasts and more.
The following resources are intended to ensure that Care Teams are safely collecting and documenting informed consent for the use of virtual care and email communications. Resources include information related to privacy protection for both patients and care teams.
Hello, this is [name] calling from the University Health Network (UHN). May I speak with [patient name]?
Note: Avoid providing details such as the clinic, name of doctor, or specific hospital site (e.g., Princess Margaret) and reason for the call until you have verified the patient's identity. These details are considered PHI and should only be shared with the patient and not with whoever has answered the phone.
To protect your privacy, we need to make sure that we are speaking to the right person. Could you please tell me your name, date of birth? (Note: If further information is needed to confirm patient's identity ask for OHIP # or name of primary care doctor, or date of last visit to the hospital or clinic).
Reason for call:
Once you have confirmed you are speaking directly with the patient, provide the reason for the call including clinic, name of doctor, and hospital site.
Introduce Virtual Care and Email:
Your care team at UHN offers virtual visits and opportunities to communicate with UHN doctors and staff by email.
Would you like to learn more about virtual visits and email? (Note: Staff member could then decide whether to proceed based on patient's response or other circumstances such as language barrier, etc.)
Consent for Virtual Care:
During a virtual visit you do not come to the hospital to meet in person. This means that your care team will contact you using the telephone or through video, using software on a computer, smart phone or tablet.
Before you decide whether you wish to participate in virtual visits, we want to give you some important information.
If you use
myUHN Patient Portal, you may see a telephone or video visit has been scheduled. If you don't use myUHN Patient Portal and would like to register to see any changes to your appointments and access your results online, I can give you a registration code or you can contact 416 340 3777 or
All electronic communication including virtual visits, email and communication through SMS (text message) carry some risk. For information about virtual care and how to protect your privacy during virtual visits and when using the internet and email please visit our website at
www.uhn.ca and go to our
COVID-19 page. (Here are the PDF links in case the patient would like to receive it by email:
Virtual Visits at UHN and
Using Email to Communicate With Your UHN Health Care Team ).
For Patients who do not have consent for email documented in Epic:
Please obtain consent to use email by reading the following script. If the patient consents to communicate with UHN via email, document the patient's email address in their demographics in Epic. Also make sure Emails from UHN are enabled in the patient's Communication Preferences.
Script: Consent for Email:
Before you decide whether you wish to communicate with us by email (or SMS (text messages), we want to give you some important information.
Consent to be Contacted about Research:
If you wish, UHN may also contact you via email to provide you with information about research studies for which you may be eligible.
You may withdraw your consent for virtual visits and/or email at any time by calling our office.
Do you have any questions?
The choice is up to you.
(Note: Schedule/Confirm next appointment, if applicable)