Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
Our 10 medical programs are spread across eight hospital sites – Princess Margaret, Toronto General, Toronto Rehab’s five sites, Toronto Western – as well as our education programs through the Michener Institute of Education at UHN. Learn more about the services, programs and amenities offered at each location.
Maps & Directions
Find out how to get to and around our nine locations — floor plans, parking, public transit, accessibility services, and shuttle information.
Ways You Can Help
Being touched by illness affects us in different ways. Many people want to give back to the community and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one of our experts for an interview. It’s also the place to find UHN media policies and catch up on our news stories, videos, media releases, podcasts and more.
Good morning, TeamUHN!
It is a pleasure to connect with you across care, research, and education through this weekly CEO update – all in service of A Healthier World.
Key reminders and updates
Overview of last week
What we learned from Chris Channon, UHN Patient Partner, at the Quality & Safety Committee of the Board meeting
For example, Chris shared how he tried to schedule an MRI appointment needed to diagnose a life altering and possibly fatal condition. He immediately fell into a deep depression while waiting for his diagnosis. He was told the earliest appointment would be in three months at 4:00 a.m. When Chris explained how this was extremely difficult for him due to his pain and accessibility needs, he was told he’d have to wait an additional three months for a later day appointment. Given the situation and his worry, Chris felt he had no choice but to manage the difficult logistics and expenses, which involved hiring a caregiver and driver to stay overnight with him. When it came to the actual morning of his appointment, our hospital was empty and there was no one to point Chris in the right direction upon his arrival. When he finally found the right place to go, he was “coldly” told that he was late.
I won’t go into further detail about Chris’ story, except to say that he shares this with us in the hopes of helping us become the compassionate, humane professionals we strive to be. He asks us to consider three actions across UHN:
1. When interacting with patients, can we ask “What do I need to know about you so we can help prepare you for your appointment?
2. Can we give TeamUHN the autonomy to make changes and help patients to the greatest extent possible? For example, could we ask staff or volunteers to help patients with accessibility needs?
3. Can we ensure that “the needs of patients” include both “seeing” and “hearing” patients to understand how to best support their needs.
These requests align with UHN’s Patient Declaration of Values which was created last year. Leaders, consider using this document to celebrate what you’re doing well with your teams and for creating a safe space to discuss room for improvement. Know that we also recognize the organization’s responsibility in ensuring that people have the training and supports they need to do their best work.
What happened at the Executive COVID-19 IMS Table
In response to the concerning state of COVID-19, UHN activated its Executive COVID-19 IMS (Incident Management System) table. Membership includes our Executive Leadership Forum and other members of COVID-19 work streams. The group meets on Tuesdays and Thursdays. This is a snapshot of the discussion.
Health Services reporting need for consistent masking and distancing between members of TeamUHN
What happened at the Executive Leadership Forum meeting
UHN’s Executive Leadership Forum (ELF) represents a broad range of voices and skill sets from across the organization and provides direction and oversight in service of patients, TeamUHN and our vision of A Healthier World. See the full membership on UHN.ca. The last ELF meeting was held on Feb. 4, 2021.
Mental health support for TeamUHN
Synapse update: Staffing challenges
Preparing to introduce UHN’s Contract Review and Management Policy
Change in remote access technology (VPN) for TeamUHN
Your feedback is welcome and valued. Please reply directly to me or leave anonymous feedback here.
Have a good week,