Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
Our 10 medical programs are spread across eight hospital sites – Princess Margaret, Toronto General, Toronto Rehab’s five sites, Toronto Western – as well as our education programs through the Michener Institute of Education at UHN. Learn more about the services, programs and amenities offered at each location.
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Find out how to get to and around our nine locations — floor plans, parking, public transit, accessibility services, and shuttle information.
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Today, the Ontario Hospital Association, the Ministry of Health and Long-Term Care, the University of Toronto and the Canadian Institute for Health Information released Hospital Report 2005: Emergency Department Care. As you will recall, this is an annual series (along with reports on acute care, rehabilitation and complex continuing care) that provides a "snapshot" of how Ontario hospitals are performing during a particular time period. The ED report is based on data from 2003/04 fiscal year with some from 2004/05. A copy of the ED report is available online.
Overall, the report found that Ontario EDs are performing well in handling more than four and a half million visits in fiscal year 2003/04. Not surprising, Severe Acute Respiratory Syndrome (SARS) affected EDs, thereby reducing the number of ED visits by as much as 5.1 percent.
I'm pleased to report that UHN is one of only five hospitals ranked as a "high performing" hospital in the area of Clinical Utilization and Outcomes. This means that we have a low rate of readmission to the ED for some conditions (ex. asthma) and that we utilize our resources effectively.
Our Patient Satisfaction scores are disappointing. However, it is likely that our poor patient satisfaction scores are due to our patients and staff's frustrations with the ED "logjams." For many Ontarians, especially those without a family physician, the ED serve as the primary "point-of-entry" into our health care system. Timely access to an inpatient bed is difficult, especially given the reduction in the 1990s to the number of beds in the GTA.
To improve patient flow through our hospitals, we've implemented a number of effective strategies:
In the area of System Integration and Change, UHN scored above the peer group average for our use of data for decision-making and use of clinical information technology in the EDs. Information technology has clearly enhanced the way UHN manage our resources and delivers patient care.
Finally, UHN has done a significant amount of work to improve our use of standardized protocols in the EDs. We believe that we have improved since the time of this report and we are committed to making real progress.
Staff in our EDs should be pleased with being recognized for the outstanding level of patient care they provide, each and every day. While there's always room for improvement in our health care system, the same thing goes at UHN and we are making real progress.