Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
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Tomorrow, your desktop will turn red and it will remain that colour throughout the week to remind everyone that we are in the process of encrypting all UHN devices.
I know that many of you are concerned about your ability to use UHN's systems and ensure that you can take material outside UHN and have it available when you need it. So – I've got a few suggestions below. What I do want to emphasize – that UHN has no choice in this matter, given the force of law behind the Privacy Commissioner's Order. The fines for ignoring the order are up to $250,000 for the organization and up to $50,000 as a personal fine for any individual who loses PHI. For the organization, this means that we must do everything we can to prevent the possibility of further 'human error' loses. I know that this will be inconvenient for a time, but we will do everything we can to solve the difficulties. Some initial thoughts:
As we begin to move through this process, we will run into some issues. Some we have solutions for and others we are on top of and looking into. Some of the potential issues we do have answers for are:
Impacted Devices Do not plug these devices in or try to encrypt them as this may damage the device. All hospital-issued Smartphone's have been automatically encrypted. If a user has a personal or purchased Smartphone, they are asked not to set up Outlook (email) to open on the device and not store electronic documents containing PHI on the device unless it is encrypted. Users are asked to check their owner manuals or check with their technical support provider to determine if encryption software is installed. It is important to note here that you should not use the WinMagic software to encrypt a Smartphone - it may damage the device.
CD's and DVD'S If burning CDs/DVDs for external parties is a critical business function, users are asked to please email email@example.com. A process to assess these requirements is under development, considering the functions impacting clinical care as a priority.
External Hard Drives If a user has an external hard drive, they are asked to please email firstname.lastname@example.org to have it encrypted by a tech.
We will continue to keep you informed on updates to these issues. In the meantime, you can find a great deal of information on the Intranet homepage as well as more information on Town Halls that will be held at all of the sites. I'd ask that you all take a moment to read through this as it will affect all of us here at UHN. If you have additional questions, please send them to email@example.com.