Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
Our 10 medical programs are spread across eight hospital sites – Princess Margaret, Toronto General, Toronto Rehab’s five sites, Toronto Western – as well as our education programs through the Michener Institute of Education at UHN. Learn more about the services, programs and amenities offered at each location.
Maps & Directions
Find out how to get to and around our nine locations — floor plans, parking, public transit, accessibility services, and shuttle information.
Ways You Can Help
Being touched by illness affects us in different ways. Many people want to give back to the community and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one of our experts for an interview. It’s also the place to find UHN media policies and catch up on our news stories, videos, media releases, podcasts and more.
We have now entered the third year of using the Balanced Scorecard (BSC) to describe our organizational priorities and measure progress toward achieving those goals.
In 2008/09, we are refining the scorecard to describe our goals more clearly. We continue to strive to achieve better performance, which is sometimes reflected in more ambitious targets from year to year.
In a recent all-staff email, we indicated that the new Scorecard demonstrates an important focus on improving wait times in our emergency departments and some of the initiatives aimed at improving the issue. As described in that email, we will be repatriating some patients out of GIM and into the appropriate Specialty Services units, implementing the “Escalation Policy” and working with the LHIN to facilitate the discharge of some of our ALC patients to more appropriate care settings.
The 08/09 BSC continues to focus on patient-centred care in the “Caring” domain (patient satisfaction, rates of pressure sores, patient mortality, hospital-inquired infections, OR cancellations are examples of measures with “Caring”) while maintaining our concentration on achieving optimum work life balance and wellness for our staff (reducing overtime hours and sick time for example within our “We” domain). A new addition in “Caring” is that we will measure and set goals to improve Ambulatory patient satisfaction in the Cancer Program.
In “Creative” we have added measures for turnaround times in the Research Ethics Board process. We will continue to measure creativity by evaluating grant funds achieved, citations and the number of new clinical trials approved.
In the “Accountable” domain, we have added the indicator of a facilities assessment to ensure that UHN has the physical space needed to continue delivering exemplary patient-centred care. We will continue to try and increase revenues from non-Ministry of Health sources and last week’s announcement of $92M from the Research hospital Fund for development of research facilities is a great example of achieving funding outside our usual Ministry sources. Other additions in “Accountable” include improving the “up-time” in our Electronic Patient record (Quadramed).
In “Academic” we are measuring learner satisfaction with the education and training that they receive at UHN.
The Balanced Scorecard represents a method for the entire organization to understand our organizational goals and what we are doing to improve patient care, research and education. I encourage everyone to review the new BSC, which is available on the UHN public website.