Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
Our 10 medical programs are spread across eight hospital sites – Princess Margaret, Toronto General, Toronto Rehab’s five sites, Toronto Western – as well as our education programs through the Michener Institute of Education at UHN. Learn more about the services, programs and amenities offered at each location.
Maps & Directions
Find out how to get to and around our nine locations — floor plans, parking, public transit, accessibility services, and shuttle information.
Ways You Can Help
Being touched by illness affects us in different ways. Many people want to give back to the community and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
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The Urgent Care Clinic is staffed by mental health clinicians and psychiatrists who specialize in crisis management. Patients suitable for referral to the clinic are those who are not in need of immediate hospitalization or emergency department assessment, but are unable to wait weeks for an outpatient psychiatric assessment. Using a biopsychosocial approach, our team makes an assessment and offers recommendations – these may include referral to a community resource for ongoing care or short-term follow-up within the clinic. We also provide a "bridging" function for people whose long-term follow-up is either interrupted or has not yet been arranged.
Patients receiving treatment within the clinic will be placed into one of two streams, either consulting with a crisis clinician for a brief, intensive therapy of a maximum of 3 appointments or with a psychiatrist for a maximum of 10 appointments. Treatment is intended to bring patients to a position of stability and not be ongoing.
Your first appointment can take 2 hours or more. Any subsequent appointments that may be booked following your initial assessment will be approximately 1 hour.
Learn more about
what you can expect when you have a clinic appointment.
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Clinical Director: Charlene Reynolds
Clinical Manager: Mohammed Oruvampurath
Physicians: Dr. Justin Delwo; Dr. Ioana Iordache; Dr. Zainab Furqan
Clinicians: Luca Ballarini; Mario Betancourt; Daniela Dal Ben; Eunice Leung
Advanced Practice Nurse Educator: Aideen Carroll
Manager of Professional Practice: Andrea Sharpe
Secretary: Amber Gionet
You will be contacted with information about your first appointment.
Please bring the following to your appointment. Not all of these items may be needed for your appointment. Our clinic or your referring doctor will let you know what you must bring.
Please arrive 15 minutes before your appointment.
When you arrive, you will sign in with the receptionist. You will need your health card (OHIP card) to sign-in. If you do not have an OHIP card, please bring another form of government-issued photo ID, such as a driver’s license or passport.
You may be given a Measuring Health Equity Questionnaire to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have. The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you choose to give us will help us improve the quality of care for you and others.
First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more. Follow-up appointments usually take 15 to 30 minutes. We do everything we can to stay on time but sometimes unforeseen circumstances may delay your appointment.
At the end of your first appointment, the nurse or doctor will give you a contact list for your health care team. If you don’t get a contact list, feel free to ask for it.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next. For example, know the time and place of your next visit or if someone will call you with this information.
If you are unsure about what your next steps are, don’t be afraid to ask a member of your team. We are here to help you.
We understand that reaching us by phone can sometimes be difficult. Often our phone lines are busy or are turned over to the message centre so our staff can prepare for clinic visits or help other patients. We make every effort to return your call within 24 hours. Our staff will try to reach you 2 times. If we are not able to reach you directly you may need to call us again.