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The Al & Malka Green Artists' Health Centre is a facility in the Family and Community Medicine Program. Equipped with an Acoustic Studio and Movement Assessment Studio with a sprung floor to aid in diagnosis and treatment. The Centre is the only clinic of its kind in Canada that specializes in serving the entire artistic community.
The Centre is an integrative outpatient clinic offering both medical and complementary care. Clinic services include acupuncture, chiropractic medicine, craniosacral therapy, registered massage therapy, MBCT group programs, naturopathic medicine, physiotherapy, psychotherapy, group psychotherapy, and shiatsu therapy. There is also a Nurse Practitioner to care for all patients and access to a family physician.
The Centre's team specializes in addressing the specific healthcare needs of artists providing a holistic approach to health within an evidence-based framework. Our patients include students and staff of post-secondary arts institutions and professional creative and performing artists of all ages. Through the Joysanne Sidimus Fund, services are subsidized for artists in financial need so they only pay a small fraction of the cost.
Our vision is to have a positive impact on the overall health and well-being of professional creative and performing artists.
Our mission is to advance local, national and international standards of excellence in health care for professional artists through our activity in:
The Al & Malka Green Artists' Health Centre recognizes that professional creative and performing artists belong to a unique occupational group. As such, their health concerns are often specific to their profession and to their particular emotional and socio-economic circumstances. At the Centre, professional artists have access to quality healthcare professionals who value health promotion and education. As such, our healthcare providers work in partnership with artists to identify and address their healthcare needs.
*Treatments are fee-for-service as they are not covered by OHIP. Please refer to our
current fee schedule
All patients who miss appointments and/or cancel with less than 24 hours' business day notice will be required to pay the full fee for their appointment. If you need to reschedule or cancel an appointment please contact us at 416 603 5263.
Learn more about
what you can expect when you have a clinic appointment.
Visit our Health Information section and find dedicated resources to help you understand your condition. Find the information you're looking for.
Mount Sinai Hospital – Asthma, COPD and Smoking Cessation Clinic
RAAM (Rapid Access Addiction Medicine) clinics
Forest Hill Centre for Cognitive Behavioral Therapy
439 Spadina Road, Suite 310; Phone: 416 432 4587;
Cognitive and Interpersonal Therapy Centre
20 Eglinton Ave W, Suite 1007; Phone: 416 570 5050;
Ontario Structured Psychotherapy program
100 Stokes Street (Queen & Ossington); Phone: 416 535 8501 Ext. 2;
COVID-19 Resources for Artists and Cultural Workers - Neighbourhood Arts Network
Here you will find a list of resources for arts and culture workers whose gigs and incomes have been impacted by Covid-19 related cancellations.
Toronto Public Health Dental Services
Clients will receive dental services in Toronto Public Health clinics at no cost, with extra costs for dentures charged at lab costs. For more information, visit their
website or call 416 392 6683.
Ontario Works (OW)
Adults aged 18-64 are eligible for specific emergency dental treatments only. For more information regarding eligibility and health-related benefits contact your Ontario Works Caseworker or your local Ontario Works office. You can also learn more when visiting the following
Parkdale Queen West Community Health Centre
The clinic provides basic dental services on a reduced fee schedule. Services include dental examinations, cleaning, filling, and extractions. Visit their
website or call 416 703 8481 ext. 203 for more information about the program.
University of Toronto, Faculty of Dentistry
The Faculty of Dentistry, University of Toronto, dental clinics provide excellent and affordable care, offering a wide range of treatment services at reduced rates. To learn more, visit their
website or call 416 979 4927.
Sunnybrook, Department of Dentistry
Sunnybrook's Dental Department provides maxillofacial and dental services to hospital inpatients and a large medically compromised outpatient population. Read more on their
For referrals, contact the referrals line at 416 480 6100 ext. 89143.
Trillium Health Partners Eating Disorders Program
Credit Valley Hospital-2200 Eglington Avenue West; Phone: 1 844 216 7411;
87 Spadina Road, Toronto; Phone: 416 927 8900;
Fairmarc Psychology Centre
658 Danforth Avenue, Suite 408 Toronto; Phone: 647 689 4630 or 877 436 7838;
Toronto General Hospital Eating Disorder
Program 200 Elizabeth Street, Eaton Building, 7th and 8th Floors; Intake number: 416 340 3041;
Second Career is a Government of Ontario program that provides financial support for training in a second career.
North York Women's Centre – STEPS to Work Program
TNG Community Services is a network of a few different community agencies that include employment support as one of their various community/social services. There's a location near St. Clair and Bathurst (although most services remain virtual for the time being). They offer job searches like resume-building workshops and practice interviews, as well as information on Second Career eligibility and that sort of thing.
If you have problems sleeping, you might want to learn about hand self-shiatsu (HSS). A research team including the Artists' Health Centre's shiatsu therapist and colleagues from the University of Alberta tested HSS to improve sleep in veterans and family members, adults and young people living with chronic pain and young athletes after a concussion. Results from these studies were promising for improving the ability to fall asleep and stay asleep.
Shiatsu is a Japanese therapy that uses comfortable pressure to set points on the body and has been shown to be helpful for a number of health issues. HSS is an easy-to-learn, no-cost self-care tool that may provide some relief from sleep problems. Thanks to funding from Veterans Affairs Canada, the
website with a video, an app for your phone and a handout is freely available. If you have trouble sleeping, these resources might help you get a better night's sleep.
The Access Point
CATCH (Coordinated Access To Care from Hospital)
The Centre for Mindfulness Studies
180 Sudbury Street, Unit C2 Toronto ON; Phone: 647 524 6216;
The Mindfulness Clinic
700 Bay Street, Suite 2200, Toronto; Phone: 416 847 7118;
The Mindful Mood Centre
2243 Queen Street East, 2nd Floor; Phone: 416 686 2138;
We specialize in addressing the specific health care needs of artists, providing a holistic and collaborative approach to health. We are a clinic designed for artists, to help you continue creating. We are health care providers, shiatsu and massage therapists, chiropractors, psychotherapists and physiotherapists. We listen, we diagnose, we support and we heal.
Executive Director, Family Health Team: Teri Arany
Leisa Bellmore is a licensed shiatsu therapist, speaker and researcher. She has been practicing Namikoshi shiatsu since 2001, having graduated with honours from Toronto's Shiatsu Academy of Tokyo 2200-hour program. Leisa has been part of the integrative team at the Artists' Health Centre since 2010, though she has worked with performing and creative artists throughout her career.
Leisa has extensive experience in using shiatsu to help patients living with a variety of chronic conditions, including pain, sleep problems, migraine, fibromyalgia and mental health issues, as well as injuries, stress and tension. Each shiatsu treatment is tailored to suit the needs of the individual and to support their healing process.
A key element of Leisa's practice is education – for other healthcare providers, the public and her patients. She has presented and published around the world. Leisa believes that we can all take an active role in our health. She particularly enjoys teaching patients self-care strategies to help them overcome the stresses and strains on their bodies and minds, allowing them to be at their peak.
Leisa has an MSc in Advanced Complementary Medicine Research and Practice and her research studies have been published in peer-reviewed journals. Her professional interests include neurological conditions and self-management interventions for chronic conditions.
As Leisa's first career was in theatre, she has a great respect and love for the arts and an understanding of the commitment and discipline they require.
Dr. Jean-Jacques Dugoua ND PhD, or Dr. JJ as he is affectionately known, is a licensed naturopathic doctor (ND) since 2003 and the first ND to practice naturopathic medicine at the Toronto Western Hospital (TWH) Artists' Health Centre (AHC). Dr. JJ completed his PhD in Pharmaceutical Sciences at the University of Toronto in 2011.
Dr. JJ's areas of clinical interest include: stress and anxiety, infections, skin conditions, hair conditions, digestive issues, gastrointestinal conditions, thyroid conditions and fertility support.
At the AHC, Dr. JJ uses a melange of naturopathic principals, including clinical nutrition, nutritional supplementation, herbal medicines, counselling and acupuncture. As a ND in Ontario, he prescribes desiccated thyroid and bio-identical hormone replacement therapy (BHRT) where appropriate.
Dr. JJ has given a number of workshops throughout Ontario specifically focused on artists and their health care, as well as presentations internationally, including the World Health Organization in Washington DC.
As part of his PhD research, Dr. JJ investigated the safety of natural products during pregnancy and lactation at the Sick Kids Hospital and conducted a clinical trial on the effects of cinnamon on type 2 diabetes at the Toronto Western Hospital and the Centre Universitaire de Sherbrooke.
He was an Associate Professor (Status Only) at the University of Toronto Leslie Dan Faculty of Pharmacy.
He is the Chief Medical Officer of Liberty Clinic in Downtown Toronto.
Carolyn Franke, Nurse Coordinator, RN, BA, CDE is a registered nurse with 37 years of experience, the last 15 in primary care. She is also a certified diabetes educator. She believes passionately in assessing the whole person and has thoroughly enjoyed doing the intake assessments for people accessing care at the Artists' Health Centre. She has a special interest in the arts community as she is an enthusiastic weaver, spinner, dyer and knitter and has professional musicians in her family.
Aga is the new Administrative Coordinator at the Artists' Health Centre supporting complex administration and operational processes. Aga has sizeable experience in medical administration in both hospital environments and private clinics. Her strengths are integrity, strong organizational and operational skills, and being patient-centred. She also worked as an Activation Therapy Assistant at a nursing home where she was able to quickly recognize the comforting properties of art.
Being a mom of an autistic artist, Aga has experience managing mental health and strong appreciation for creativity. She is planning to pursue continuing education in business administration to further her professional growth and development. Aga defines motivation as her "natural life goal" and cares about the well-being of the arts community and clinic's functionality.
Aga is enthusiastic to take on her new role working on collaboration with fellow team members to ensure the success and growth of the Artists' Health Centre.
Vicki Hawkins completed her Physiotherapy degree at University of Toronto. Previously she obtained an honours degree in Kinesiology with a Certificate in Sport Therapy and a Certificate in Fitness Assessment at York University. She is a member of the Women's Health Division of the Canadian Physiotherapy Association. She is also a member of IADMS (International Association of Dance Medicine and Science) and PAMA (Performing Arts Medicine Association). She has been a Clinical Instructor with the University of Toronto, Department of Physiotherapy since 2003 and held a Status-only Appointment with the University of Toronto from 2009 until 2015.
She has completed a variety of continuing education courses including Manual Therapy, Muscle Energy, Scoliosis, the Pelvis, Pole Walking, and Yoga Therapy. She has worked with members of the University of Toronto Music Program, York University Dance, Theatre & Music Programs, the Ryerson University Dance Program, OCAD University, Humber College Music Program, The Royal Conservatory of Music, Canadian Opera Company, Canada's National Ballet School, Toronto Dance Theatre, Ballet Creole, Toronto Symphony Orchestra, Opera Atelier, and a variety of television and film programs. She also worked with the Mirvish musical, A Chorus Line.
In 2010, Vicki completed her Level 1 certification as a GYROTONIC® Trainer. In 2011, she completed her Level 1 certification as a GYROKINESIS® Trainer. The GYROTONIC® exercises are used alone or in conjunction with treatment to help her clients achieve optimum wellness.Vicki's interest in becoming a therapist for artists began as a student at The School for Toronto Dance Theatre and the University of Calgary Dance Program.
Registered Massage Therapist
Lauren was a massage enthusiast decades before becoming a therapist. Her training at Sutherland-Chan prepared her to treat clients with a wide range of issues, from survivors of catastrophic accidents to those struggling with stress and depression. Her son is an aspiring pianist and composer, so she has an understanding of the challenges artists face. She offers Swedish massage, myofascial release, and deep tissue work.
Dr. Shelly-Anne Li oversees the research, quality improvement, and community engagement portfolios at the Artists' Health Centre (AHC), University Health Network. Dr. Li sets the program's direction and designs research and quality improvement projects that are in accordance with the values and mission of AHC. She forms partnerships with external organizations in the arts community and develops strategies to increase AHC's community involvement. Additionally, she is an Assistant Professor at the Temerty Faculty of Medicine at the University of Toronto, where she supervises and educates medical learners and conducts medical education activities.
Dr. Li is also a sessional faculty member at the School of Nursing at McMaster University and an Associate Editor for Springer Nature's Global Implementation and Research Applications journal. She received her PhD from the University of Toronto and completed her MSc at McMaster University. Her areas of specialization include research design and methods, program evaluation, clinical practice guidelines, as well as the implementation and knowledge translation of evidence-based practices.
Her vision is to use research to improve the health and well-being of professional artists and to educate healthcare professionals and the wider community. To address the unique health needs of professional artists, Dr. Li aims to implement evidence-based practices that have a lasting, positive impact on their health and well-being.
Lezlee is a Registered Social Worker with over 20 years of experience. Her background includes a combination of working in healthcare and in private practice. Throughout her career, she has worked with a variety of clients to support overall mental health. She appreciates the unique needs of individuals involved in the Arts.Her training includes Cognitive Behavioural Therapy, Emotionally Focused Therapy, and Gottman Method to work with individuals, families, and couples. Her approach is collaborative focusing on supporting and empowering clients to draw on their strengths to identify meaningful goals.
"It is a great privilege and opportunity to join The Artists' Health Centre. I look forward to combining my interest in healthcare and the Arts working together to create positive change."
Susan is a Registered Psychotherapist, and offers interactive, interpersonal psychotherapy for individuals and groups. Her training is in Psychodynamic Psychotherapy, she graduated from the Centre for Training in Psychotherapy in 1996. She further trained with the Sensorimotor Psychotherapy Institute to build tools and strategies to repair wounds in the psyche and soma. She also offers EFT Couple's Therapy, (Emotionally Focused Therapy) to help couples be able to communicate more effectively with each other.
Having grown up in an artistic family, and having her own experience working in theatre, Susan is passionate about freeing and supporting artists to accomplish their work, and to have a healthy work-life balance.
Chiropractor – offering Chiropractic, Acupuncture and Craniosacral Therapy
Anita Shack DC, BFA (Dance), is a Toronto-based Chiropractor who uses Chiropractic, Acupuncture, and Craniosacral Therapy to facilitate change and wellness for her patients. She is in both private practice and the Chiropractor at the Al and Malka Green Artists' Health Centre at the Toronto Western Hospital. She is a published researcher and international speaker and teacher. She explores holistic context in her work and her workshops that are designed to increase personal awareness leading to improved health on multiple levels.
Dr. Shack has extensive experience working with artists from many disciplines including dance, theatre, music, visual arts, film, writing, photography, and others. She is a member of the Performing Arts Medicine Association and Healthy Dancer Canada. She is sensitive to the specific stresses and sensibilities of artists.
Dr. Shack draws on her expertise as a health care practitioner for over 30 years, her varied life experience, and her over 25-year study of earth-based and spiritual healing paradigms. She creatively weaves knowledge from these ancient traditions, and evidence-based science into experiential workshops. She is an insightful and caring teacher, creating safe and supportive environments to facilitate learning, change, and healing.
Rebecca grew up in Vancouver, BC, and completed medical school at the University of British Columbia (UBC). Her residency training brought her to Ontario, where she completed her Family Medicine certification at Toronto Western Hospital. During Rebecca's residency, she gained skills in GP-psychotherapy through supervision at the AHC, as well as additional courses in CBT and Narrative Therapy.
Outside of Rebecca's work as a GP Psychotherapist, she is passionate about public health and obtained a Master's in Public Health from the University of Toronto. She is working towards a career as a public health physician.
Paul Uy (MD, RCPSC, BHSc) is a physician who completed his psychiatric training at the University of Toronto. He has trained in a number of therapeutic modalities from psychodynamic psychotherapy, interpersonal therapy, group therapy, dialectical behavioural therapy and mindfulness therapies. He also travels, practices yoga and writes poetry.
Paul's eclectic interest in various therapies emerged partly from a lifelong interest in writing, particularly poetry. He appreciates the many links between psychotherapy and the arts – how one can inform the other in harnessing physicality, intuition and community for healing and meaning. He values the role of art in society in cultivating immediacy, curiosity and creativity in a highly complex and interconnected world.
Dr. Shirin Yousefi's journey to become a chiropractor was inspired by her 25 years of experience in dance as a performer, choreographer, and teacher. After completing a BFA in Dance at York University, she discovered her love of teaching through dance, yoga, and pilates. She experienced her own successful relief from low back pain through chiropractic treatment and felt a calling to help people address their own pain in the same way. She returned to York to complete a BSc in Kinesiology and was compelled to pursue a Doctor of Chiropractic degree at Canadian Memorial Chiropractic College.
Dr. Yousefi incorporates her decade of teaching experience accumulated from her background in movement with a wealth of scientific and clinical knowledge in her work. She integrates acupuncture, mobilizations, adjustments, muscle release techniques and craniosacral therapy into her treatments. She educates her patients and empowers them with the understanding of how their body functions, and how to support it with self-care techniques as they embark on their healing journey.
Given her roots in the arts, Dr. Yousefi finds joy in helping other artists and creative people move with ease and less stress. She is passionate about chiropractic as a hands-on, drug-free, multidisciplinary approach to addressing musculoskeletal problems. She genuinely enjoys listening to her patients and working with them towards solutions that fit their lives and achieve their goals. Dr. Yousefi is happy to be working as part of a collaborative team helping artists be able to continue making art.
Acupuncture is a branch of Traditional Chinese Medicine that is over 3,000 years old. It is the practice of inserting ultra-fine needles into specific points of energy located along 14 energy channels, known as meridians, which run within and over the entire body. Each meridian is associated with specific organ systems as well as emotions. The insertion of these needles is generally not painful.
Acupuncture is based on the concept of restoring health by balancing the flow of life force energy called Qi (Chi) throughout the body. Research supports that the benefits of acupuncture include but are not limited to the reduction of pain, inflammation, muscle tension, and the negative effects of stress.
Acupuncture, as practiced at the Artists' Health Centre, can be used as both a single modality and in conjunction with other manual therapies.
People with the following conditions can benefit from acupuncture:
Chiropractic care is a patient-centred, non-invasive, hands-on, regulated health care profession. Chiropractors are spine, muscle and nervous system experts who use the best available scientific evidence and clinical expertise to diagnose and treat issues that affect your body's movement and function. They consider the context of an issue and work to affect the root cause of it, whether that be poor posture or technique, imbalance, acute or chronic injury, or stress. Stress causes many restrictions and constrictions in the body that impede proper function.
As artists, being able to function at your best is essential to your ability to create art and manage the stresses of life. Using specialized chiropractic adjustments of the joints to clear mechanical blockages, obstacles to nerve flow and relieve muscle tension, chiropractic treatment is used to maximize function and movement, alleviate pain, reduce the negative effects of stress on the body and improve the quality of life. Soft tissue techniques and exercise education are also used to enhance treatments.
Chiropractic Treatment can benefit people experiencing the following:
Craniosacral therapy is a very gentle, non-invasive hands-on osteopathic technique that works with the body's self-correcting mechanisms to affect multiple structural and physiological systems.
The craniosacral system is comprised of the membranes and cerebrospinal fluid that surround and protect the brain and spinal cord including the bones of the skull and the sacrum. Using delicate touch, the practitioner works to detect and release strain and restrictive patterns that disturb the rhythmic movement of the craniosacral system and the function of the central nervous system.
Treatment is aimed at releasing tensions deep in the body tissues to reduce pain, dysfunction and improve whole-body health and performance by facilitating the body's natural healing processes.
Craniosacral therapy induces deep relaxation by balancing the part of your nervous system responsible for the flight/fight response with the part responsible for restoration and relaxation. This therapy focuses on the whole being and can bring calm to the mind and body.
Craniosacral therapy can be helpful for people with:
Naturopathic medicine is a distinct primary health care system that blends modern scientific knowledge with traditional and natural forms of medicine. The naturopathic philosophy is to stimulate the healing power of the body and treat the underlying cause of disease. Symptoms of disease are seen as warning signals of improper functioning of the body and unfavourable lifestyle habits. Naturopathic Medicine emphasizes disease as a process rather than as an entity.
Physiotherapists are experts in how the body moves. Physiotherapy can be used for prevention or rehabilitation. Treatment can be for problems due to injury (such as joint sprain or tendinitis), surgery (such as joint replacement), health conditions (such as arthritis) or disability.
Your session will be customized for you. The physiotherapist will learn about the history of the problem you are experiencing and some background information, then will complete an assessment of your movement, strength & function, then will diagnose your condition. Then they will create and implement a treatment plan suitable to your needs and goals. Treatment may include education, exercise prescription and hands-on (manual) therapy. You will play an active role in achieving your goals.
Physiotherapy can be completed in-person or virtually with Telerehabilitation (using video).
Psychotherapy is primarily talk-based therapy and is intended to help people improve and maintain their mental health and well-being. Registered Psychotherapists are trained in a variety of therapy modalities and work with individuals, couples and families. Psychotherapy occurs when the psychotherapist and client enter into a psychotherapeutic relationship where both work together to bring about positive change in the client's thinking, feeling, behaviour and social functioning. Individuals usually seek psychotherapy when they have thoughts, feelings, moods and behaviours that are adversely affecting their day-to-day lives, relationships and ability to enjoy life.
Single-session therapy is a specific form of therapy conducted by professionals who seek to use their existing skill sets and knowledge base to address clients' presenting concerns, within one session. The session takes place with the understanding that the session might be the only one. Some of the issues you can discuss include:
Massage therapy consists primarily of hands-on manipulation of the soft tissues of the body, specifically, the muscles, connective tissue, tendons, ligaments and joints for the purpose of optimizing health.
Massage therapy treatment has a therapeutic effect on the body and optimizes health and well-being by acting on the muscular, nervous and circulatory systems. Physical function can be developed, maintained and improved; and physical dysfunction and pain and the effects of stress can be relieved or prevented through the use of Massage Therapy.
Shiatsu therapy is a Japanese treatment that stimulates the body's natural healing abilities. Shiatsu translates to 'finger pressure' and involves the application of comfortable, sustained pressure to specific points on the body to promote relaxation, release muscular tension, relieve pain, improve and maintain health and well-being and balance the body's energy. Pressure can range from very gentle to quite deep, with each session tailored to suit the individual and their specific health needs. No oil or lotion is used, so the patient can remain in loose, comfortable clothing.
Shiatsu has a regulatory effect on the nervous system, thus promoting relaxation, reducing muscle tension and improving organ function. Studies have demonstrated its therapeutic effects for stress, fibromyalgia, chronic and acute pain, muscle and joint issues, mind-body awareness, migraine, sleep problems and mood disorders such as anxiety and depression. Regardless of the aim of treatment, shiatsu can enhance health and well-being and help to prevent injury and dysfunction.
Self-Care Training Sessions
Shiatsu Therapist has been teaching people how to better manage their health and well-being for many years. In these sessions, you can learn self-shiatsu and other self-management techniques such as breathing exercises, mindfulness techniques, stretching and acupressure. These simple self-care techniques can help you to take control of your health and feel better so you can live more fully.
These 45-minute one-to-one sessions are tailored to suit the health and well-being needs of each individual patient. Some of the issues these sessions can address include stress, anxiety, sleep problems, headaches/migraines, low back pain, neck and shoulder tension, chronic pain and injury prevention/recovery.
All resources are in PDF format unless otherwise indicated.
For the most current version of the fee schedule, visit
our dedicated page
The JSF subsidizes 75% of each visit to the Al & Malka Green Artists' Health Centre, up to a maximum $760 annually. This funding is intended to help professional artists treat an acute injury, and this funding provides coverage for 12 months from the date of approval.
Effective November 20, 2023, all applicants approved for financial assistance will receive a maximum of $775 instead of $760. The 75% coverage remains unchanged.
will not be extended beyond the expiry date.
The fund may be helpful if you are:
Step 1: Book an intake appointment. We strongly recommend completing the JSF application
after your appointment with the Nurse Coordinator.
This appointment is free and can be made by calling The Al & Malka Green Artists' Health Centre at 416 603 5263.
Step 2:Please complete the
online application after your intake appointment with the Nurse Coordinator.
This JSF online application will determine your subsidy eligibility.
Please respond to each question accurately and follow the instructions in the JSF online application.
If you have any questions or concerns please contact:firstname.lastname@example.orgJoysanne Sidimus Fund c/o Agnieszka HalonskaPhone: 416 603 5263
You will be contacted with information about your first appointment.
Please bring the following to your appointment. Not all of these items may be needed for your appointment. Our clinic or your referring doctor will let you know what you must bring.
Please arrive 15 minutes before your appointment.
When you arrive, you will sign in with the receptionist. You will need your health card (OHIP card) to sign-in. If you do not have an OHIP card, please bring another form of government-issued photo ID, such as a driver’s license or passport.
You may be given a Measuring Health Equity Questionnaire to fill out. This form contains questions about your background. We collect this information to find out who we serve and what unique needs you may have. The form is voluntary and you can choose ‘prefer not to answer’ to any or all questions. However, the information you choose to give us will help us improve the quality of care for you and others.
First appointments take longer than follow-up appointments. Your first appointment can take 2 hours or more. Follow-up appointments usually take 15 to 30 minutes. We do everything we can to stay on time but sometimes unforeseen circumstances may delay your appointment.
At the end of your first appointment, the nurse or doctor will give you a contact list for your health care team. If you don’t get a contact list, feel free to ask for it.
After every appointment, a member of your health care team will tell you about your next visit. Be sure you understand what is going to happen next. For example, know the time and place of your next visit or if someone will call you with this information.
If you are unsure about what your next steps are, don’t be afraid to ask a member of your team. We are here to help you.
We understand that reaching us by phone can sometimes be difficult. Often our phone lines are busy or are turned over to the message centre so our staff can prepare for clinic visits or help other patients. We make every effort to return your call within 24 hours. Our staff will try to reach you 2 times. If we are not able to reach you directly you may need to call us again.