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​​​​​​​​​​​​​​​​​​​​​Wheel-Trans is a transportation service for people with physical challenges that make it hard to get around. The TTC runs the service. It uses accessible buses and also has contracts with taxi companies.

Contact Wheel-Trans
Website: Wheel-Trans​
Phone: 416 393 4111


Who can use Wheel-Trans?

Anyone who goes to an interview and qualifies for the service.

At the interview they will ask you questions to see if you qualify. They will consider how much you can get around. They will also consider:

  • How you travel in the community right now
  • If your condition is permanent or will get better
  • How you manage stairs
  • If you need a wheelchair, walker or cane to get around

How do I apply?

You can call or email Wheel-Trans to make an appointment for an interview. There are several locations for interviews.

Phone: 416 393 4111
Email: wtcs@ttc.ca

If you need an ASL sign language interpreter, tell them when you make the appointment. The office can arrange this.


What should I bring to the interview?

Bring photo identification which shows your name and address. You can bring someone with you if you want — for example to help translate.


When will I find out if I am approved?

You will get a letter about 7 to 10 business days after your interview. If you are approved, you will get a registration card and Wheel-Trans number. You need to use this number every time you book a ride.

If you do not qualify, you can appeal this decision. The letter will explain how to do this. Your health care team might be able to help with this.


How much does Wheel-Trans cost?

The cost of a Wheel-Trans ride is the same as a regular TTC fare. You need to pay the driver using tickets, tokens, a transit pass or cash. If you pay cash, you will need to have the exact fare.


What else do I need to know?

One other person can travel with you from Monday to Friday. More people can go with you on weekends and holidays, if there is space. You can use the service for any kind of trip. Each person pays a fare.

You do not need to be a resident of Toronto to register. However, Wheel-Trans only takes you on trips within Toronto and up to 1 kilometre into York, Peel and Durham regions.


How do I get more information?

For more information, call 416 393 4111, or visit the Wheel-Trans website​.

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