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​​​​​​​​​​​​​​​​​​​​​​​​​How do I book Wheel-Trans?

There are 3 ways to book rides:

  • Automated touch-tone service: 416 397 8000 (5:00 am – 11:00 pm)
  • Phone call, speaking to a person: 416 393 4222 (7:00 am to 11:00 pm)
  • Internet: mywheel-trans.ttc.ca/
    New users must register online to use the online booking system. To register, you must have a Toronto phone number ('416' or '647' area code).

You will need your registration number or internet login to book your ride.

You can book your ride with Wheel-Trans up to 1 week (7 days) before your trip. Bookings are based on a first come, first served basis, so it is best to call as far ahead as possible.

Be ready to answer the following questions from the Wheel-Trans operator:

  • What is your Wheel-Trans registration number?
  • Will you have a guest travelling with you?
  • For which date are you booking?
  • What address are you leaving from?
  • Which address are you going to? (give major intersections)
  • What kind of equipment do you use to move around? Is it a wheelchair, walker, scooter or cane?
  • What time do you need to arrive where you are going? What time do you need to be picked up to return?

Write down your pick-up and drop-off times. The operator will give you approximate times.


Regular trip booking

If you are taking the same trip at the same time, for at least 2 weeks in a row, you can set up regular trip bookings. Trips will be automatically scheduled for you ahead of time.


Same-day service to accessible TTC subway stations

Wheel-Trans offers rides to or from the nearest accessible subway station. This means stations that have elevators. Rides are available between 7:00 am and 7:00 pm.

You can book these rides on the same day of your trip. You must book the service at least 4 hours before.

Book a Ride:

Phone: 416 397 5855
Email: WheelTrans2Subway@ttc.ca​

You can check with the TTC about whether elevators are working at stations by calling 416 539 5438 or visiting the alerts section of the TTC website.


What should I do on the day of my trip?

  1. The Wheel Trans calling service will call you to confirm the details of your trip the night before (between 9:00 am and 10:30 pm) or on the day of your trip (after 7:00 am).

  2. You can also check the exact pick up times on the day of your trip. To check, do one of these things:

  3. You will need a TTC Pass or token, or the exact fare for you and your guest. You need to provide this each way.

    If you travel with a support person, you can apply for a Support Person Assistance Card. This card allows you and your support person to pay only 1 fare when traveling together. You will need to fill out an application to receive this card.

    For more information, go to: ttc.ca/Fares_and_passes/Support_Person_Card/index.jsp​

  4. Be ready 10 minutes before pick-up so that you do not miss your ride.

    If you need to cancel, please call right away: 416 393 4222.​​​

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