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​​​​​​​​​​​​​​​​​​​​​​​​​How do I book Wheel-Trans?

There are 3 ways to book rides:

  • Automated touch-tone service: 416 397 8000 (5:00 am – 11:00 pm)
  • Phone call, speaking to a person: 416 393 4222 (7:00 am to 11:00 pm)
  • Internet: Wheel-Trans Online Trip Planner
    New users must register online to use the online booking system. To register, you must have a Toronto phone number ('416' or '647' area code).

You will need your registration number or internet login to book your ride.

You can book your ride with Wheel-Trans up to 1 week (7 days) before your trip. Bookings are based on a first come, first served basis, so it is best to call as far ahead as possible.

Be ready to answer the following questions from the Wheel-Trans operator:

  • What is your Wheel-Trans registration number?
  • Will you have a guest travelling with you?
  • For which date are you booking?
  • What address are you leaving from?
  • Which address are you going to? (give major intersections)
  • What kind of equipment do you use to move around? Is it a wheelchair, walker, scooter or cane?
  • What time do you need to arrive where you are going? What time do you need to be picked up to return?

Write down your pick-up and drop-off times. The operator will give you approximate times.


Regular trip booking

If you are taking the same trip at the same time, for at least 2 weeks in a row, you can set up regular trip bookings. Trips will be automatically scheduled for you ahead of time.


Same-day service to accessible TTC subway stations

Wheel-Trans offers rides to or from the nearest accessible subway station. This means stations that have elevators. Rides are available between 7:00 am and 7:00 pm.

You can book these rides on the same day of your trip. You must book the service at least 4 hours before.

Book a Ride:

Phone: 416 397 5855
Email: WheelTrans2Subway@ttc.ca​

You can check with the TTC about whether elevators are working at stations by calling 416 539 5438 or visiting the alerts section of the TTC website.


What should I do on the day of my trip?

  1. The Wheel Trans calling service will call you to confirm the details of your trip the night before (between 9:00 am and 10:30 pm) or on the day of your trip (after 7:00 am).

  2. You can also check the exact pick up times on the day of your trip. To check, do one of these things:
    • Call Wheel-Trans Customer Service at 416 393 4111
    • Call the Rideline at 416 397 8000
    • Check online at Wheel-Trans.

  3. You will need a TTC Pass or token, or the exact fare for you and your guest. You need to provide this each way.

    If you travel with a support person, you can apply for a Support Person Assistance Card. This card allows you and your support person to pay only 1 fare when travelling together. You will need to fill out an application to receive this card.

    More information, including the application form, is available online.

 

  1. Be ready 10 minutes before pick-up so that you do not miss your ride.

    If you need to cancel, please call right away: 416 393 4222.​​​

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