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Volunteering at UHN

Volunteer Opportunities and Programs

​By joining our team, you can have the opportunity to gain valuable experience and to use your interpersonal and administrative skills in a leading health care facility.

Our greatest need for volunteers is during business hours: Monday to Friday from 8:30 am - 4:30 pm. Limited opportunities are available evenings and weekends at PMH, TGH, TR and TWH.

Clinical Patient Support

Examples - Endocrinology, Fracture, Endoscopy, Medical Imaging, Head and Neck Clinic, GI, GU, Transplant, Bariatric, Cardia, Spinal Cord, MSK, Neurology

  • Greet and welcome patients and visitors
  • Assist with various administrative tasks including photocopying, filing, phone calls
  • Assist patients with general inquiries and information needs
  • Prepare Exam Room and escort patients to Exam Room

Inpatient Support

Examples - Patient Visiting, Unit Support, Therapeutic Recreation, Wellness, Dotsa Bitove Wellness Academy, Palliative Care

  • Provide activities for patients – examples include providing reading material, playing cards, board games, puzzles, talking, reading to patients, writing letters, arts and crafts
  • Communicate between patients/families and nursing/health professions staff – inform nursing/health professions staff about patients and visitors who wish to talk with medical staff. Keep staff informed of any questions or concerns raised.
  • Escort patients for walks
  • Provide companionship when requested

Specialized Patient Support

Examples - Healing Beyond the Body, Hospital Elder Life Program, ERAS Program, Spiritual Care, Recreation

  • Structured patient-focused programs
  • Minimum 6-month or 1-year commitments
  • Clearly defined roles and responsibilities
  • Administrative Support

    Examples - Human Resources, Volunteer Resources, Clinical Administration, Health Records, Spinal Cord, MSK, Nutrition, Outpatient Clinics, Program Support

    • Greeting and welcoming patients, visitors and staff
    • Phoning patients to confirm upcoming appointments
    • Filing, faxing and photocopying
    • Errands to other departments

    General Patient and Family Support

    Examples – Navigator, Information Desk, Waiting Room Support, Critical Care Units, Emergency Department

    • Assist with way-finding, direct and escort patients and other clients (e.g. family members, visitors) to different areas in the hospital
    • Provide information pertaining to a patient’s visit to the hospital
    • Greet and welcome visitors
    • Provide activities for patients – examples include providing reading material, playing cards, board games, puzzles, talking, reading to patients, writing letters, arts and crafts
    • Assist family members and visitors with general inquiries and way-finding
    • Liaise between visitors and medical staff

    Rehab Therapy Support

    Examples - Lyndhurst Spinal Cord Centre, Rumsey Neuro, Rumsey Cardiac, University Centre Geriatrics and MSK, Bickle Centre Complex Continuing Care, LTLD

    • ​Assist in fostering a friendly environment for patients through social interaction
    • Under the direction of the rehab therapist, assist patients to use “low-risk” equipment
    • Assist in maintaining a safe and tidy patient by wiping down mats; main gym; changing pillows; returning equipment to appropriate rooms; and tidying walker and weight rooms
    • Assist with clerical tasks such as: taking inventory; filing; literature searches; and photocopying

    Mentorship Programs

    Peter Munk Cardiac Mentorship, Transplant Mentorship, Prostate Mentorship, Breast Cancer Survivorship, Liver Mentorship, Aneurysm Mentorship, Peers Fostering Hope-Stroke Mentorship, Diabetes Mentorship​, Rumsey Cardiac Centre, Rumsey Neuro Centre

    • Former patients who mentor current patients experiencing the same diagnosis​