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myUHN Patient Portal

About myUHN Patient Portal

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​​​​​​​​​​​​​​What is myUHN Patient Portal?

myUHN is a secure website for patients at University Health Network (UHN) that lets you safely see your appointments and results as soon as they are ready. With myUHN, you can access your personal health record anywhere, anytime on a computer, smartphone or tablet. ​

UHN includes: Toronto General Hospital, Toronto Western Hospital, Toronto Rehab Institute and Princess Margaret Cancer Centre. 

   

Who can use myUHN Patient Portal?

For now, only patients seen at the following clinics can register to help us learn how patients will use it:

Princess Margaret Cancer Centre:

  • Cancer Rehabilitation and Survivorship Program
  • Leukemia Clinic (Dr. Minden only)
  • Endocrine Clinic (Dr. Ezzat, Dr. Brierley and Dr. Tsang only)
  • Testis Clinic

Toronto General Hospital:

  • Renal Management Clinic
  • Red Blood Cell Disorders Clinic​​
myUHN will be expanding across UHN starting January 30th, 2017.

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What will I see in myUHN Patient Portal?

With myUHN, you can:

  • see your UHN appointments and receive appointment reminders
  • see your UHN lab results dating back to 2008
  • see your UHN reports, such as pathology and imaging reports, and clinic notes dating back to May 1, 2015
  • find links to education resources, medical dictionaries and other helpful websites
  • share your health information with others

 

Click here for more information on the types of personal health information you can see in myUHN.

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How can having a myUHN Patient Portal account help me? 

Having quick and safe access to your health record can help you:

  • keep track of your appointments and results
  • remember what you talked to your health care team about
  • prepare for your appointments
  • better understand and manage your care
  • share information with others, like trusted family members and friends or health care providers outside UHN

 

Important information about myUHN:
  • You can see your results as soon as they are ready. Your results may change or be updated after you see them.
  • You may see your results before your next appointment.
  • If you have questions, your health care team will explain your results at your next appointment.
  • Your health care team will contact you if they need to see you before your next appointment.
  • myUHN may not show all of your appointments. ​If an appointment does not appear, follow the instructions your clinic provided you. 

If I sign up for a myUHN Patient Portal account, will it change the way I receive care at UHN?

Having a myUHN account will not replace any part of the care you normally receive at UHN. myUHN is an added service that can improve your patient experience. It can do this by providing you with your health information quickly and conveniently.

 

Can I see all my UHN appointments and results on myUHN?

myUHN may not show all of your appointments and results.

If an appointment does not appear, follow the instructions your clinic provided you. If you need a copy of a result that does not appear in myUHN, you can ask for a copy from Health Record Services (for a fee).

Results and reports from health care providers outside UHN are not available in myUHN.

If you have any questions about what does and does not appear in your myUHN account, please contact myUHN Support by calling 416 340 3777 between 9:00 am and 5:00 pm, Monday to Friday or emailing myUHN@uhn.ca

  

What if I see a mistake in my personal health record?

Having access to your UHN health record online means you can regularly check to make sure your information is correct. We make every effort to avoid mistakes, but they can and do sometimes happen. Your help in finding and reporting them improves the safety of your care.

It's very important to correct your health record if something is wrong or missing that could affect your treatment now or in the future. For example: 

  • Check to see that your name, address, phone, and other contact information on the home page of your portal account is correct.
  • Review any notes about meetings you had with your doctor or member of your health care team. Check that your symptoms, medications, test results, and plan for treatment are correct. 

If you think there is a mistake, but you are not sure, it's always better to contact your health care team to confirm the information.

To correct information like your name, address and other contact information, please call your clinic or talk to a member of your health care team when you check-in at your next appointment.

To ask for your health records (like reports or clinic notes) to be corrected or updated, go to the Health Record Services page for more information.

 

Who do I contact if I have questions about appointment scheduling or the information in my results and reports?

Please speak to a member of your UHN health care team.


 

Can I contact my UHN health care team through myUHN Patient Portal?

No. myUHN does not include communication tools such as email or Internet chat.


 

What if I don't have a computer at home?

You can sign into your myUHN account on a tablet or smartphone.

You can also use any computer that has Internet. Places like UHN Patient Education Libraries or public libraries have computers for visitors to use. Always be very careful about protecting your personal health information when you are using a public computer. Click here to learn what you can do to protect your health information when you are using a public computer. ​


 

Can I update my personal information (for example, address or family doctor) on myUHN?

No. You can only see your personal health information in myUHN, not change it. To update your personal information, please call your clinic or speak to a member of your health care team at your next appointment.


 

Can I still get a printed copy of my health records at UHN?

Yes. You can ask for a printed copy of your personal health records at the Health Record Services office at UHN (for a fee).

   

Is myUHN Patient Portal available in other languages?

No, myUHN is only available in English.

 

What type of version of web browser do I need to access the site?

 myUHN supports the following commonly used web browsers:

  • Internet Explorer 11
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari 

Please make sure you keep your web browser up-to-date by downloading the latest versions.

 

Will my Substitute Decision Maker (SDM) automatically have access to my health records on myUHN Patient Portal?

No. ​Since myUHN provides access to your entire patient record, only you can invite some to be a shared access user (after you register for your portal account). If you become incapable, your SDM can request to access your record through Health Record Services. For more information, see the "Shared Access" section in your portal account.