Human Factors in Healthcare Research and Education

Healthcare Human Factors

Since 2004, Healthcare Human Factors (HHF) has been working to transform healthcare experiences, products, services, and systems by combining design and engineering with an in-depth understanding of humans and healthcare.

We know the healthcare system inside out

Our location within an academic health sciences centre gives us unique insights into the system we are working to change and the people who inspire our work.

We have the space to test and grow big ideas

Our state-of-the-art labs allow us to rigorously evaluate the safety and usability of products with representative end users.

Our diverse backgrounds inform unique solutions

Our team works at the intersection of disciplines, collaborating to approach problems from all angles and provide solutions informed by diverse experience.

Our Services

Research Services

Uncovering opportunities for innovation through user-centred research

We believe that to make meaningful contributions, we need to start by developing a deep understanding of the experiences of the people we design for and the systems they interact with. Through ethnography and immersion into real-world settings, we uncover opportunities for innovation and for the creation of meaningful, human-centred products and services.

We offer: Observational Studies, Contextual Interviews, Environmental Scans, Foresight Scans, Insights Reports

Design Services

Designing safe, effective, and usable products and services that simplify experiences

Designing through the lens of human factors results in products, services and systems that are intuitive, efficient, and effective. From concept development through to prototyping, our human-centred design process considers people's behaviours, capabilities, and limitations, and the broader social, political, technological, and cultural contexts in which they operate.

We offer: UX/UI Design, Service Design, Mitigation Design, Environment and Workflow Design, Communication Design

Evaluation and Regulatory Services

Our simulation-based formative and summative usability evaluations support a system in which preventable errors are minimized and safety is seamlessly integrated into care.

With over 20 years of experience supporting clients through the regulatory approval process, we have deep experience with human factors standards, regulations, and evaluation approaches.

We offer: FDA Pre-market Human Factors Evaluations, Regulatory Compliance, Usability Testing, Comparative Usability Testing, Procurement Support

Our Simulation Labs

Our state-of-the-art simulation labs allow us to conduct high-fidelity usability tests on medical devices, digital therapeutics, healthcare environments, and innovative service delivery models.

Our Evaluation & Regulatory Services