Reducing all-user emails

UHN is launching a new all-user email policy, to help decrease the number of emails being sent to staff, and ensure that the right messages reach the right audience. By Wednesday this week, the number of staff with access to send all-user emails will be reduced and topics for messages will be limited to operational and business messages that apply to most of our 15,000 staff members. This change comes as a result of feedback from our last communications survey, where an overwhelming number of staff reported that the volume of non-relevant emails they received each day was impacting their time and focus. You can find out more about the changes and other methods of getting your message out, on the intranet.

Board Retreat

This week we will hold our annual retreat with the Board of Trustees. As you know, I have done a series of Town Halls throughout UHN on the topic of strategic planning and the retreat will also focus on strategic planning. I would like to thank everyone who attended and assure you that the feedback from those Town Halls will form part of the discussions with the Board. For more information about this process, please click here which takes you to the Renewing UHN website. We have one more Town Hall at Michener, which is now scheduled for May 9th at 12:00 p.m. in the Auditorium.

April 23 – 29 – National Volunteer Week

Canada has set aside next week as National Volunteer Week. You can find information about the national focus by clicking here, and learn more about UHN's volunteer programs by clicking here. This week is the ideal occasion to take the time and thank the UHN volunteer in your area, program or service. Our volunteers are placed throughout UHN and offer unique support to our patients and visitors as they navigate our hospital. In many cases, our volunteers have experienced an illness or procedure and have returned to provide compassion and support to new patients and family members. My thanks to all of our volunteers - we wouldn't be UHN without your efforts.

A Video Gone Viral

About a week ago the Toronto Star ran two articles, one about the Toronto General art show and another about Tilda Shalof's mural, which is made entirely of plastic she has collected over the years while nursing in the ICU. The Star also shot a video of Tilda talking about her mural which hangs in the hallway where Toronto General connects with MaRS. The video has now had over 5.2 million views, demonstrating the amazing ability of social media to get a message out to the world. If you would like to see the video, click here and scroll down to the photograph of Tilda and her mural. Tilda's reflections in the video are compassionate, thoughtful and a demonstration of one person's ability to provide the very best of patient care. Thank you Tilda.


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