Our UHN programs and services are among the most advanced in the world. We have grouped our physicians, staff, services and resources into 10 medical programs to meet the needs of our patients and help us make the most of our resources.
University Health Network is a health care and medical research organization in Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international source for discovery, education and patient care.
Our 10 medical programs are spread across eight hospital sites – Princess Margaret, Toronto General, Toronto Rehab’s five sites, Toronto Western – as well as our education programs through the Michener Institute of Education at UHN. Learn more about the services, programs and amenities offered at each location.
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Find out how to get to and around our nine locations — floor plans, parking, public transit, accessibility services, and shuttle information.
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Good Monday morning,
I hope everyone’s having a great summer. I’m taking some time off before the season winds down completely and will resume the weekly update on Sept. 9. My attempt to unplug! Thank you in advance to those who are working the Labour Day long weekend in service of patients and families.
1. Highlights on UHN's Essentials
UHN’s Essentials are essential to the work we do as a leading academic health sciences centre – hence the name! Read
here to learn more. Below, you’ll find highlights on UHN’s Essentials from last week.
People and Culture Thanks to Brad Wouters (Executive Vice President, Science & Research) for taking on the role of Interim Executive Sponsor while we re-examine our structure and recruit our Vice-President/Chief Information Officer; Some great news for the newly formed Ontario Health - Mike Nader (Executive Vice President, Clinical Support & Performance) has accepted a 2 year secondment to Ontario Health as their Interim Chief Transformation Officer. Brad will take on this important expanded role as we look at how best to position digital and the other important services in this portfolio and how our overall structure helps drive our strategic plan. Thanks to Brad for doing this! Last week I sent a note to everyone about Mike Nader’s secondment to Ontario Health. As the province works on establishing Ontario Health, I have no doubt this important agency will benefit from Mike’s wealth of experience. As his time and new responsibilities allow, he will still be involved in some key projects at UHN and we are now recruiting for a two-year secondment for his replacement.
Compassionate Care and Caring Last week, I was proud to receive my first UHN recognition star from a patient. Always nice to receive recognition from colleagues and especially humbling to receive it from those we are privileged to serve. As members of TeamUHN, you all have the ability to recognize your colleagues with star pins. If you see someone go above and beyond in service of patients and families (whether it be across care, research or education), send them a recognition star by
filling out this form. Never hesitate to compliment someone on their contributions – the key is to be specific and authentic!
Technology Phishing scams becoming more sophisticated – reminder to be vigilant: In a previous weekly update, I mentioned a series of fraudulent emails that went out under my name (but not my UHN email address) which asked recipients to buy a series of gift cards. Sadly this is a scam and an easily convincing one which has since become more sophisticated. The email address used matched my UHN one (firstname.lastname@example.org). The dangers of modern times! If you receive any suspicious requests, please remember to forward to our Digital Security team at email@example.com. Also, never make purchases based on an unusual e-mail request. If something seems out of the ordinary, always check with a colleague!
2. Changing care models at Toronto Rehab
Last week I sent out a message about our overall deficit after the first quarter, which is a challenge for all of us. That was followed later in the week by two changes in models of care at Toronto Rehab which meant a reduction of in the number of positions and beds. I’ve included the last paragraph from Sue Jewell and Mark Bayley’s message here as they voice the necessity of changing care models to meet patient needs, balancing the budget and supporting our colleagues. I echo their comment that we will do everything we can to minimize the impacts on affected staff.
“These changes will align services to match patient needs, will help us achieve a balanced budget and are the right approaches to care for our patients. That said, we fully appreciate that this is difficult news for some of our colleagues to hear. UHN has notified their local Unions and will respect all conditions laid out in the contracts. UHN is a large organization and every effort will be made to identify options that will minimize the impacts on affected staff. Thank you for your expertise and dedication to our patients, and to your colleagues, particularly during these times of evolving care models, economic pressure and change.”
3. What I like most about this year’s UHN Research Report
Most of us know that UHN is Canada’s largest research hospital – but if you’re curious about the advancements we’ve made lately in service of patients, families and the health sciences, take a look at UHN’s 2019 Research Report. What I like in particular is how it highlights the importance of the whole team, which includes trainees and research staff in addition to the scientists. Everything we accomplish at UHN is thanks to the collective efforts of many different people – hence our TeamUHN name – and it’s great to see that recognized in this report. Special thanks to our donor community and three Foundations for their essential support. Look at page 40-41 of the report to see a beautiful visualization of how they fund and fuel A Healthier World.
4. Learning about a patient’s journey in UHN’s Patient Engagement Annual Report
Here is our inaugural Patient Engagement Annual Report which highlights our most important partnership at UHN – the one we have with patients, families and caregivers. Kudos to the Patient Experience team for their creative approach. The report is framed around the journey of a fictional patient named Dev so it’s easy to get an overview of the services, resources and opportunities for feedback we offer at UHN. Essential we continuously learn from those we serve and that we co-design care with them. Thank you to our colleagues in Patient Experience for leading these initiatives so that clinical colleagues are better supported as they deliver high quality, safe compassionate care and caring every day.
5. What we discussed at our Executive Leadership Forum meeting
Here is what we discussed at last week’s Executive Leadership Forum (ELF) meeting. See who attends these meetings on UHN.ca:
Have a good two weeks,