Advisory: Give yourself extra time when travelling by car to Toronto General Hospital, Princess Margaret Cancer Centre, or Toronto Rehab University Centre. City of Toronto construction on University Ave. may cause delays.
At UHN, we strive to deliver Compassionate Care & Caring. Learn more about the services and supports that are available to you throughout your journey.
Our UHN programs and services are among the most advanced in the world. We have grouped our physicians,
staff, services and resources into 10 medical programs to meet the needs of our patients and help us make
the most of our resources.
At the heart of everything we do at UHN are our Healthcare Professionals. Refer a patient to one of our 12 medical programs. Learn more about the resources and opportunities available for professional growth.
University Health Network has grown to be one of the largest research and teaching hospital networks in Canada - pioneers in improving the lives of patients. Our long history of health professions education at Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals has consistently advanced the science of education.
University Health Network is a health care and medical research organization in
Toronto, Ontario, Canada. The scope of research and complexity of cases at UHN has made us a national and international
source for discovery, education and patient care.
Being touched by illness affects us in different ways. Many people want to give back to the community
and help others. At UHN, we welcome your contribution and offer different ways you can help so you can find one that suits you.
The Newsroom is the source for media looking for information about UHN or trying to connect with one
of our experts for an interview. It's also the place to find UHN media policies and catch up on our news stories, videos, media releases,
podcasts and more.
I have learned over a long career that when you make a
mistake, you step forward, own it and then move on.
Recently we installed a grate over the vent outside
Toronto General’s Emergency Department. The grate is designed to prevent
people from using the vent as a bed and, as I’ve come to learn, it is termed
hostile architecture. It has prevented people who are homeless from using
the grate to keep warm and, given our responsibility to provide compassionate
care, it has indeed been seen as hostile and not something a hospital should be
doing, given the care we provide to everyone who comes through our doors.
The grate was installed because the area is high
traffic with ambulances, cars and people all using the Gerrard Street
entrance. We were also seeing garbage and needles left around the grate
which required attention and raised safety concerns because of the
needles. But, in solving that problem, we created the impression that we
are unfeeling and unconcerned about the needs of the homeless.
Of course, this isn’t true. People at UHN are
kind, compassionate and provide daily care for people who don’t have a
home. And, you let us know that you believed we had made the wrong
decision about installing the grate.
So, I am writing to let you know that you’ve been
heard. We will remove the grate, work Security and Facilities to
make sure that the area is safe and secure, and work with our staff in the
Emergency Department to see if there is more that can be done to get additional
support for people who don’t have a place to live. I certainly recognize
that this a problem that is bigger than UHN, but I want you to know that
people’s concerns and compassion have made a difference. My thanks to all
of you and to my colleagues for their work in stepping back and thinking about
new solutions to a very difficult scenario.