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Good Monday morning,
1) Here are last week's safety highlights for UHN:
we've started Code Orange training workshops for our inpatient units. Our city experienced terrible events this year including the Danforth shooting and last week a TTC bus crashed into a hydro pole, resulting in a number of patients needing treatment. Toronto Western received half of the bus riders and I understand their injuries were relatively minor. My thanks to our staff for the seamless delivery of care – but all this underscores the need for emergency preparedness. These workshops are led by our new Code Orange Improvement Steering Committee co-chaired by
Janet Newton (Vice President, Site Lead, Toronto Western) and
Sam Sabbah (Assistant Medical Director, Emergency Medicine). Our UHN Emergency Preparedness team will work with all areas of UHN to prepare for a major Code Orange exercise in June 2019. My thanks to all involved for making this possible – June will come quickly but it's crucial to be well prepared.
3) Another highlight from last week was attending
UHN's New Physician Orientation. I enjoyed hearing from some of our newest medical staff colleagues, who expressed the need for us to continue investing in wellness initiatives and to help foster a collegial work environment. UHN is a big place and sometimes it can be hard to find the support you need, especially as a new person. Our colleagues in Human Resources are working to better provide resources for our staff including our Employee Assistance Program
[Editor's Note: Link is no longer available].
4) And now, some friendly competition! We have a goal set for
myUHN Patient Portal and hope to reach our goal of 75,000 registrations by year end. myUHN is a wonderful, digitally-enabled way of engaging our patients and their families and it is important to empower them as much as possible with equitable access to their information. To help achieve our goal, we're
running a contest and the department who offers the most registration codes to patients will win bragging rights and a catered lunch. Here are the frontrunners thus far:
5) Of course, while technology brings many benefits, we know it must be used wisely. I read
this article on Healthy Debate this past weekend about
whether hospital staff should be allowed to use their phones for personal reasons and wonder what you all think. When working with patients and families, please be mindful of how our actions might be perceived – not just with the use of technology but in all respects.
6) Quick note of congratulations:
Angela Cheung (Director, Osteoporosis Program; Women's Health Program)
is the 2018 recipient of the Chinese Canadian Legend Award organized by the Asian Business Network Association. Great to see our valued colleague celebrated for her remarkable accomplishments! Previous recipients have included Tak Mak and Victor Ling so Angela is in excellent company.
Finally, I'd like to issue a correction. In last week's update, I said that our Q2 scorecard reported a 17.5% drop in our ALC (alternate level of care) rate last quarter when I meant to say last fiscal. Thank you to
Adrienne Hughes (Manager of Centralized Admitting, Patient Discharge, Flow and Cardiac Clinic, Toronto Western) for noticing and letting me know.
Have a good week,