What to Expect

​​​​​​In the Specialized Dementia Unit​, a team of health care professionals will provide care and recommend strategies to help reduce the behavioural challenges that your loved one is experiencing as a result of dementia.

Before Your ​Stay

Our program service coordinator will call to confirm your loved one's admission date and provide information about the inpatient stay.

We will also send an admission letter, along with other relevant details to help you prepare for your loved one's inpatient stay.

When You Arrive

Our inpatient unit has secure doors to enter and exit. Doors are locked to ensure the well-being of patients. To enter our unit, use the phone outside the entrance and call the number displayed on the wall. You can request an access card for you to enter or exit the unit.

A nurse will meet with you and your loved one shortly after your loved one arrives. They will welcome you and:

  • Tell you about the services available at Toronto Rehab

  • Get your loved one's health card (OHIP card) number

  • Get information about any private insurance you or your loved one may have or other health benefits you or your loved one may receive

  • Get any other relevant information, such as advance directives

  • Help your loved one get settled and comfortable as quickly as possible

  • Answer any questions you may have​

During Your Stay

​Throughout the stay, we will complete a comprehensive assessment of your loved one's overall health and well-being (including psychiatric, medical, functional, physical and psychosocial needs) and develop a personalized treatment plan with you to meet the needs and goals outlined prior to your loved one's admission.

Monitoring Health
Our health care team will interact with your loved one every day. We will talk with you about how your loved one is doing and answer any questions you may have. You can speak with any member of the health care team to request information and updates.

You may have blood tests, x-rays, ultrasounds, CT scans​, or other tests performed during your stay. If we recommend that you receive any of these tests, we will discuss them with you in advance, and we will meet with you afterward to discuss the results.

We encourage visits from family members, friends and other supportive visitors during your loved one's stay. You can visit in your loved one's room or in the common areas in the unit. Visits outside our unit must be approved in advance by your loved one's health care team.

Visiting hours at University Centre are from 11:00 am to 9:00 pm daily.

Learn more about visiting patients at UHN.

Throughout the hospital, you can find a range of amenities to make you and your loved one more comfortable during the stay. Learn more about amenities at UHN hospitals​.

Eating and Drinking
You will have a chance to tell us about your loved one's food preferences and allergies when your loved one is admitted to the hospital. This information will be entered into our computer system, and meals will take into account these preferences and allergies, as well as the diet plan specified by the doctor.

If your loved one is taking any medications, we will confirm this information with you or with the long-term care centre or hospital where your loved one has been staying before your loved one is admitted in our unit. We will provide medications at the required times.

For any changes to medications, we will obtain your consent as the substitute decision maker in advance.

For each medication, you should know:

  • The name of the medication
  • Why your loved one needs it
  • How much is given
  • When it is given
  • Any side effects it may cause

If you want to know more about your loved one's medications, you can ask the pharmacist, doctor or nurse at any time.

Pain Management
Our goal is to make sure that your loved one has as little pain as possible.

For some individuals, difficult behaviours may be a way of responding to pain, and managing pain can reduce these behaviours.

Managing pain can also help:

  • Decrease the amount of stress in the body
  • Promote healing
  • Decrease complications
  • Prevent the development of chronic or long-term pain

It is important to wash your hands well and often while you are in the hospital. Washing your hands will reduce the chances that you or your loved one will become sick or get an infection.

You can learn more about infection control at UHN​.

How Long Will Your Stay Be?

The length of the inpatient stay will be based on our health care team's assessment of your loved one's level of function. Individuals may stay for 60 days or less. We will discuss with you how long your loved one will be staying.

Preparing for Your Discharge

Our goal is to assist in a successful discharge. Before your loved one's discharge, we can arrange a discharge meeting to ensure you have the opportunity to discuss next steps and any questions or concerns you may have with the health care team.

At the end of the stay, we will provide discharge recommendations, care tips and prescriptions for medications.​​​

If you have any questions about your loved one's discharge or care needs before leaving our unit, don't be afraid to ask a member of your team. We are here to help you.​​